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Job satisfaction and its modeling among township health center employees: a quantitative study in poor rural China
© Liu et al; licensee BioMed Central Ltd. 2010
Received: 6 May 2009
Accepted: 10 May 2010
Published: 10 May 2010
Job satisfaction is important to staff management of township health centers (THCs), as it is associated with organizational performance, quality of care and employee retention. The purpose of this study was to measure job satisfaction level of THC employees in poor rural China and to identify relevant features in order to provide policy advice on human resource development of health service institutions in poor regions.
A self-completion questionnaire was used to assess the job satisfaction and relevant features (response rate: 90.5%) among 172 employees (i.e., clinic doctors, medico-technical workers and public health workers) of 17 THCs in Anhui and Xinjiang provinces of China. The study covered a time period of two months in 2007.
The mean staff job satisfaction scored 83.3, which was in the category of "somewhat satisfied" on a scale ranging from 0 (extremely dissatisfied) to 100 (extremely satisfied) by employing Likert's transformation formula. Exploratory factor analysis (EFA) revealed eight domains involved in modeling of job satisfaction, among which, the caregivers were more satisfied with job significance (88.2), job competency (87.9) and teamwork (87.7), as compared with work reward (72.9) and working conditions (79.7). Mean job satisfaction in Xinjiang (89.7) was higher than that in Anhui (75.5).
Employees of THCs have moderate job satisfactions in poor areas, which need to be raised further by improving their working conditions and reward.
Job satisfaction is defined as the positive personal perception towards work or work experiences . In fact, job satisfaction has been identified as an important determinant of employee retention, turnover and work performance . In health service sectors, job satisfaction is highly associated with staff's intention to quit, quality and efficiency of services, and patient satisfaction . It has been reported that doctors with higher job satisfaction are more likely to provide more satisfactory services and produce better therapeutic effect than those with the lower one . Therefore, higher job satisfaction tends to result in much higher patient satisfaction and reduce medical costs, thereby making a hospital more competitive .
Recently, doctor dissatisfaction has become a subject of keen investigation . In 2001, Richard Smith posed a question "Why are doctors so unhappy?" in BMJ, believing that the reasons varied, some of which were deep and complicated . So far, health service institutions in most countries introduced a patient-centered management, which, to some extent, hurt the interest of doctors . Moreover, in 2000, WHO designed a measure of responsiveness to assess the respect of consumers' rights . These moves, unknowingly, erode the rights of doctors, and impair their motivation to better serve patients.
In China, township health centers (THCs) are primary health care organizations, owned by the state or collectives, and provide public health services and primary medical services to above 800 million populations in rural China, which play important roles in the three-tier rural health-care network and the "New Rural Corporative Medical System" . However, job satisfaction and retention of THC employees are lower than those of employees working in urban community health centers (CHCs) in China. The Guangdong province is among the richest regions of China, but investigations have shown that job satisfaction of the THC staff in the province was not high, in that caregivers there were not satisfied with their work reward and professional development . Short of long-term governmental investment, some THCs are struggling to survive, especially those in poverty-hit rural areas, which hardly meet the healthcare needs of the local population .
To help THCs provide better health services in poor rural China, Chinese Ministry of Health and Hong Kong Kadoorie Foundation elected to launch a Rural Community Health Promotion Project in 2004. One major purpose of the project was to improve overall conditions of THCs, including site construction, provision of basic medical equipment and skill training. In 2005, the project was started in 17 THCs in poor regions of Xinjiang and Anhui. This article was to assess staff job satisfaction of THCs in the poor regions covered by the project and identify critical determinants to job satisfaction, with an attempt to work out strategies to improve the job satisfaction and retention in these institutions.
In this study, all subjects worked in the fields of clinical, medico-technical, and public health services of 17 THCs, 7 in Anhui and 10 in Xinjiang. Administrators were not included. All the THCs were low-level non-profit medical institutions located in poor rural areas. Seven THCs in Anhui Province were financially independent, and the other 10 institutions in Xinjiang were fully supported by local governments. All the subjects were asked to complete the questionnaire anonymously. Investigators, if necessary, would provide assistance in filling out the questionnaire. Questionnaires took, on average, two hours to fill out in each THC. In the survey, some subjects were too busy with their work to fill out the questionnaires. In the end, a total of 172 employees completed the questionnaires: a response rate of 90.5%.
In order to collect relevant information from respondents, a study design based on epidemiological investigations and face-to-face interviews was conducted by using self-maid questionnaires without any experimental procedures on humans or animals. We promised keeping secret of personal information of all subjects. And all questionnaires were filled anonymously. Therefore this study did not harm the ethics of subjects. All subjects gave their informed consent prior to the study.
Various instruments are used to evaluate job satisfaction , among which the job description index (JDI) [16, 18] and the job satisfaction scale (JSS)  are most popular. These instruments, however, are not suitable for assessing job satisfaction of medical or health workers in China. Moreover, no questionnaire is available for the evaluation of job satisfaction of THC workers in rural China. Therefore, on the basis of an extensive literature review, interviews with THC doctors, a careful study of the questionnaire for Chinese urban CHC [13, 14], we developed a questionnaire for evaluating job satisfaction of Chinese THC employees.
Variables involved in each principal factor and their factor loadings
Overall work condition
Work conditions and atmosphere (5 items)
Space of office
Leadership improves work climate
Development improves work condition
Staff adscription from improvement of work condition
Income from salary
Job reward (4 items)
Distribution of rewards
Welfare and treatment
Possibilities of promotion
Suggestions being adopted
Work achievements (5 items)
Abilities fully to play
Busy at work
Achievement from work
Cohesion from work
Competency of knowledge
Job competency (3 items)
Competency of skills
Competency being recognized by coworkers
Character of job being self-recognized
Job significance (4 items)
Character of job being recognized by leaders
Character of job being recognized by coworkers
Performance of job being recognized by leaders
Cooperation with coworkers
Team work (3 items)
Communication with coworkers
Relationship between coworkers
Management is helpful for development of organization
Management (2 items)
Ability of management needs being improved further
Concern for development of organization
Positive feeling for their work
Work enthusiasm (2 items)
Standard 5-point Likert-type scale
Where "adjSS" and "stdSS" are "adjusted satisfaction score" and "standard satisfaction score" respectively.
With the new scoring method, job satisfaction fell into 5 categories: "extremely dissatisfied" (adjSS: 10-29), "dissatisfied" (30-49), "generally satisfied or not" (50-59), "satisfied" (70-89), and "extremely satisfied" (90-100).
Exploratory factor analysis (EFA)
Correlation among the 28 items were found to be weak, and, with a threshold set at 0.8 , they were not collinear with each other. Also, regression analysis revealed no multicollinearity. EFA was performed to identify common factors that can cover all the aspects of job satisfaction of the respondents by using principal component analysis and equamax rotation. Eight common factors were extracted, with cumulative initial eigenvalue being 77.88%. Original satisfaction score multiplied by corresponding factor loading equals principal factor scores. The Cronbach's alpha reliability coefficient was 0.851 for entire set of items.
Linear regression analysis
Stepwise multi-factor linear regression was performed to analyze dependence of staff's total job satisfaction on independent variables as area, gender, age, race, education background, professional title, job type, tenure, pay and the 8 principal factors. In linear regression model, categorical variables were converted to dichotomous dummy variables. Since race and age were respectively related with area and tenure, only one of the two related variables was used at a time in regression modeling to avoid multicollinearity. The P value considered statistically significant was P < 0.05. The linear regression model was statistically significant and determination coefficient (R square) was 0.642, suggesting that the model, to some extent, could interpret the variations of overall job satisfactions of the subjects.
In this study, 172 THC employees, including 66 men (38.4%) and 106 (61.6%) women, took part in the investigation, accounting for 80% of the all health workers (The administrative personnel and employees engaged in logistical services were excluded). Of all the subjects, 77 (44.8%) were from Anhui and 95 (55.2%) from Xinjiang. All the Anhui THC workers were Hans, and the Xinjiang subjects were Uighurs. The participants worked in clinical (N = 75, 43.6%), medico-technical (N = 52, 30.2%) and nursing (N = 36, 20.9%) and public health (N = 9, 5.3%) fields. As to education background, 59 (34.3%) had a bachelor's degree, 107 (62.2%) received secondary technical education and 6 (3.5%) did not have any background of medical education. 62.2% of the respondents were junior professionals. 58.2% of the subjects received a monthly salary of no more than 1000 RMB, but the mean monthly salary (1150 RMB) of Xinjiang THC employees was higher than that (605 RMB) of their Anhui counterparts.
Common factors of job satisfaction
During EFA, each item in the domains had large factor loadings, ranging from 0.444 to 0.887 (≧0.44). On the basis of our empirical judgment, the 28 items were categorized into 8 domains (Table 1): The first factor relating to work conditions and atmosphere included 5 items; the second factor concerning job reward involved 4 items; the third factor regarding personal achievements had 5 items; the fourth one about job competency consisted of 3 items; the fifth one relating to job significance contained 4 items; the sixth one about team work included 3 items; the seventh factor about management had 2 items; and the eighth factor concerning work enthusiasm contained 2 items.
Job satisfaction scores
Job satisfaction scores in 8 job satisfaction domains
mean score (SD)
Work conditions and atmosphere
Demographic characteristics associated with job satisfaction
Demographic characteristics associated with staff job satisfaction
Age (years old)
No more than 30
Doctor in charge or above
Primary health worker
No technical title
Bachelor degree holders
Junior college graduates
Technical secondary school graduates
No medical educational background
Salary (RMB per month)
No more than 500
Linear regression model
Results of multi-factor linear regression analysis
Work conditions and atmosphere
Education (Bachelor's degree)
Staff job satisfaction in THCs has important implications for sustainable development of basic healthcare in China, but so far health decision-makers failed to pay enough attention to job satisfaction of grassroots medical workers. Moreover, they have little knowledge about factors that are associated with job satisfaction and dissatisfaction . Past experience showed that the THCs can not survive and thrive without a team of dedicated workers equipped with adequate medical skills . As primary health service providers, THCs need favorable work environment and conditions to operate efficiently and to meet rational demands of their employees.
According to previous reports, job satisfaction is associated with a wide array of factors, including organizational factors such as job reward and work conditions and personal factors like sense of work achievements and work enthusiasm [22–24]. In our study, exploratory factor analysis was conducted and 8 common factors were identified, which covered virtually all job satisfaction-related factors, such as work conditions, job reward, work achievements, work competency, work significance, team work, management, and work enthusiasm. And compared with JDI that contains the 5 domains (work, compensation, promotion opportunities, superiors, and co-workers) , our self-designed questionnaire was more comprehensive, and suitable for the Chinese medical employees working at poverty-stricken rural area in evaluating job satisfactions. Our results showed that the job satisfaction model in this study had greater explanatory power (R 2 = 0.642) and was more reliable (the Cronbach's alpha reliability coefficient was 0.851). Our study provides a good starting point for further development of standard scale for measuring job satisfaction of workers engaged in THC services in poor rural China.
In the study, we found that the mean score of job satisfaction of workers covered by Kadoorie project was 83.3, which was at "somewhat satisfied" level on Likert's scale. We also found that most staff considered their job to be of importance and got along well with their fellow workers. What they felt most dissatisfied with were work reward (i.e. welfare, pay, and promotion opportunity), working conditions, and sense of work achievements . In the field survey, we noticed that some caregivers complained that salary was too low, considering their experience and skill levels, which substantially hurts their work enthusiasm. Other related studies demonstrated that medical workers were more satisfied with their work and team, while less satisfied with job reward and opportunities of professional promotion [25, 26]. Compared to urban medical institutions, grassroots heath service units have poor work conditions and fewer promotion opportunities. Therefore, inability to realize personal value has been a major concern of medical workers at THC in poor rural China.
THC employees had higher job satisfaction in Xinjiang than in Anhui. This might be due to relatively higher level of job reward THC that the employees in Xinjiang could receive. Actually, since Xinjiang province was a frontier region located in northwest China, where most residents were Uighurs, the national government invested a lot to support rural health services in the region and THC employees there receive more than a monthly salary of 1000 RMB, approximately twice that received by THC employees in Anhui. At present, for health workers in poor rural areas, salary has become a critical factor that influences job satisfaction of THC employees. Herzberg  believed that pay, work conditions, job security and relation with colleagues are essential factors that dictate job satisfaction. And failure to meet the demands of employees in these regards will lead to complaints. Moreover, job satisfaction was found to be inversely related with turnover of employees , i.e., poor job satisfaction is linked to high turnover [16, 29]. If most employees, especially backbone ones, in a THC intend to quit, the result will be disastrous. At present, high turnover among high-quality doctors engaged in THC has been a major threat to the survival of THCs in the rural China , which needs to be addressed immediately.
Personal factors, such as age, gender and race also impact on job satisfaction. According to previous reports, females tend to be more satisfied with their job than males , and a U-shaped relation was observed between age and job satisfaction . Our results were consistent with these findings. Males, middle-aged and higher professional title holders in our series were least satisfied with their job. However, these caregivers are main force of THCs and care more about their work environment and professional development. Therefore, policy-makers and THC supervisors should address their demands and concerns to bring their talents into full play.
At present, it is necessary to design a well-tailored job satisfaction instrument for Chinese medical staff working in impoverished regions. This study is a preliminary effort to achieve the goal. Compared with the JDI instrument , which has 14 items, and the JSS instrument [6, 19] that consists of 10 items, our self-designed questionnaire is relatively more complicated and time-consuming, which may pose a problem with busy medical staff. Additionally, because the sample size of our study was comparatively small, studies of large cohorts need to be conducted to further revise and perfect this questionnaire.
The response rate (90.5%) in our study was higher than that (81.2%) reported by Yin et al. , that (73%) by Magne et al.  and that (75%) by Nicholas et al. . This might be because the supervisors of the THCs under Kadoorie Project attached great importance to the investigation. Assessing staff job satisfaction was an important part of the project evaluation, the supervisors asked their employees to fully cooperate with the investigators. And the investigators provided guidance when the subjects had any problems with the completion of the questionnaire.
However, there are still some limitations with the research. The project covered only 17 THCs in two provinces; the sample size was comparatively small, which might, to some extent, affect the stability of multi-factorial analysis. Moreover, this investigation was only a cross-sectional study on the results of the project and had no baseline data for comparison. This more or less impairs the power of our study. Care should be exercised in the interpretation and extrapolation of our findings.
In conclusions, THC employees have moderate level of job satisfaction in poor areas covered by Kadoorie Project. THC employees are more satisfied with the work significance and cooperation with colleagues, while less satisfied with work conditions, reward and promotion opportunities. To enhance staff job satisfaction, THC supervisors should take measures to improve work conditions, raise work reward and pay more attention to the professional development of their employees.
The study was financially supported by The Hong Kong Kadoorie Foundation and Social Science Foundation of Huazhong University of Science and Technology, Wuhan, China.
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