- Research article
- Open Access
- Open Peer Review
Digging deeper: quality of patient-provider communication across Hispanic subgroups
© Wallace et al; licensee BioMed Central Ltd. 2009
- Received: 24 June 2009
- Accepted: 21 December 2009
- Published: 21 December 2009
Recent research suggests that ethnic subgroup designation plays an important role in health-related disparities among Hispanics. Our objective was to examine the influence of Hispanics' self-reported ethnic subgroup designation on perceptions of their health care providers' communication behaviors.
Cross-sectional analysis of the 2005 Medical Expenditure Panel Survey (MEPS). Participants included non-institutionalized Hispanics (n = 5197; US population estimate = 27,070,906), aged ≥18 years, reporting visiting a health care provider within the past 12 months. Six (n = 6) items were used to capture respondents' perceptions of their health care providers' communication behaviors.
After controlling for socio-demographic covariates, compared to Other Hispanics (reference group), very few differences in perceptions of health care providers communication emerged across ethnic subgroups. Puerto Ricans were more likely to report that their health care provider "always" showed respect for what they had to say (OR = 2.16, 95% CI 1.16-4.03). Both Puerto Ricans (OR = 2.28, 95% CI 1.06-4.92) and Mexicans (OR = 1.88, 95% CI 1.02-3.46) were more likely to indicate that their health care provider "always" spent enough time with them as compared to Other Hispanics.
We observed very few differences among Hispanics respondents in their perceived quality of interactions with health care providers as a function of their ethnic subgroup designation. While our findings somewhat contradict previous research, they do suggest that other underlying factors may influence the quality of perceived interactions with health care providers.
- Health Care Provider
- Healthcare Provider
- Communication Behavior
- Medical Expenditure Panel Survey
Hispanic Americans now represent 15% of the total US population . Over the past decade, studies have consistently documented a wide array of health-related disparities between Hispanics and non-Hispanic whites . For instance, using data from the 2001 National Health Interview Survey, McGruder and colleagues  found that Hispanics were less aware of heart attack symptoms and the need to call for emergency help if someone near them had symptoms than were whites. In a population-based study of respondents residing in ten different states, Hispanics reported receipt of fewer routine preventive services (e.g., colorectal cancer screening and cholesterol testing) and less access to physicians (e.g., had difficulty paying for a clinical examination) as compared to their non-Hispanic white counterparts . Furthermore, evidence suggests that ethnic minorities, including Hispanics, are not only more likely to report feelings of health care provider discrimination, but also poorer health status as compared to non-Hispanic whites .
As health-related disparities are further examined, several researchers have raised concerns that not all Hispanics experience the same health problems. Mainous et al.  found significant differences in the quality of diabetes care across Hispanic ethnic subgroups. For example, Mexicans were less likely than Puerto Ricans to know about glycosylated hemoglobin. Similarly, among a nationally representative sample of Hispanic women in the United States, those of Mexican or South/Central American origin were more likely than Puerto Ricans or Cubans to lack health insurance coverage . Interestingly, Jerant  found that Mexicans not only reported better self-reported health status as compared to other Hispanics, but whites as well. Collectively, findings from these studies indicate that marked discrepancies exist between Hispanic ethnic subgroups. Therefore, treating Hispanics as one homogenous grouping may mask important differences.
Because Hispanics are a heterogeneous group, it is important to identify underlying factors that may indirectly be contributing to compromised access and worse disease. The quality of communication dynamics during the clinical encounter between the patient and health care provider could be one such factor contributing to observed health-related differences in Hispanic subgroups. For instance, perceived quality of patient-health care provider communication has shown to differ significantly between Hispanics and non-Hispanic whites. In a recent study of adults from three states, Hispanics were more likely to report that health care providers did not carefully listen to them as compared to non-Hispanics; however, respondent ethnicity was not related to differences in other communication variables . Further, among a nationally representative sample of civilian adults, Wallace et al.  found somewhat paradoxical results related to patient perceptions of health care provider communication skills. Hispanics were more likely to report that some aspects of patient-health provider communication were of high quality (e.g., provider "always" listened to them) while others were not (e.g., provider did not "always" give them control over treatment options) as compared to non-Hispanic whites.
The quality of patient-healthcare provider communication within the Hispanic population exclusively has just begun to be explored. Recently, the influence of language preference--English versus Spanish--on Hispanics' perceptions of their healthcare providers' communication behaviors was examined . Overwhelming, English responders were more likely to report more positive interactions with health care providers (e.g., provider "always" explained things so that they understood and "always" asked them to help make decisions) than Spanish responders.
However, to our knowledge, no studies have examined perceptions of health care communication among members of Hispanic subgroups. To address this gap in the literature, this study examined the influence of Hispanics' self-reported ethnic subgroup designation--Central/South American, Dominican, Cuban, Puerto Rican, Mexican, Other--on perceptions of their health care providers' communication behaviors during clinical encounters.
Design and Subjects
We conducted an analysis of the 2005 Medical Expenditures Panel Survey Household Component file (MEPS-HC) . The MEPS-HC, a nationally representative sample of civilian non-institutionalized US adults, utilizes a stratified multi-stage area probability design in which certain groups (e.g., limited income, racial minorities) are over-sampled. With the aid of computer-assisted personal interviewing technology, MEPS-HC respondents are interviewed in their homes five times over a two-year period. The interviews are conducted in the respondent's language of choice. Respondents are queried on such topics as socio-demographic characteristics, self-reported health status, health insurance coverage, and use of, access to, and satisfaction with healthcare providers and services. The response rate for the full-year 2005 MEPS-HS was 61.3% . Subjects included in this study were Hispanic adults, ≥18 years of age, who had visited a healthcare provider within the 12 months preceding data collection.
The predictor variable was respondents' self-reported ethnic subgroup designation (Central/South American, Dominican, Cuban, Puerto Rican, Mexican, or Other). Health services utilization models [14–16] were used to guide the selection of relevant socio-demographic variables for our multivariate models, including: sex, age (at time of interview), selected language of interview (English versus Spanish), place of residence (metropolitan statistical area [MSA]) categorization, family income (adjusted for family size), completion of high school (head of household), census region, health insurance status, and usual source of care (USC).
Six (n = 6) MEPS items were identified and subsequently used as outcome variables to determine respondents' perceptions of healthcare providers' communication behaviors during clinical encounters. Responses to these six items were reported on a 4-point Likert-type scale (always, usually, sometimes, never). All respondents reporting a doctor's office or clinic visit within the 12 months preceding data collection (n = 5197) answered the following items: (1) "How often did providers listen carefully to you?"; (2) "How often did providers explain things so you understood?"; (3) "How often did providers show respect for what you had to say?"; and (4) "How often did providers spend enough time with you?" Additionally, those reporting having an identified USC (n = 2832) responded to the following two items: (5) "If there were a choice between treatments, how often would your provider at your USC ask you to help make the decision?" and (6) "How often does your provider at your USC show respect for treatments?" These exact [10, 11] and similar [9, 17] items have been used previously to gauge patients' perceptions of the quality of interactions they had with health care providers.
Because the MEPS is based on a complex sampling design that makes it representative of the civilian, non-institutionalized US population, SUDAAN (Research Triangle Institute, Research Triangle Park, NC) statistical software (Release 9.0.3) was used to account for the weighting and complex sampling design. Alpha was set at .05 a priori for all tests of statistical significance.
Multiple logistic regression analyses were performed to assess the association of respondents' self-reported ethnic subgroup designation on perceptions of their recent healthcare interactions, while simultaneously controlling for the effect of all covariates (i.e., socio-demographic variables). For the purposes of multivariate logistic regression analyses, responses to these six MEPS items were dichotomized as "always" and "not always" (usually/sometimes/never). Results of the multiple logistic regression models are reported in adjusted odds ratios (ORs) with corresponding 95% confidence intervals (CIs). For the purposes of our analyses, Other Hispanics served as the reference group. This strategy--using one Hispanic subgroup as the reference group--has been used by other researchers conducting similar studies [6–8].
Sociodemographic and related characteristics of Hispanic respondents by ethnic subgroup
Sociodemographic and Related Characteristics
[n = 3794]a
[n = 336]a
[n = 172]a
[n = 119]a
[n = 634]a
[n = 142]a
Interview Conducted in English
Place of Residence
High School Graduate
Usual Source of Care
Hispanic Respondents perceptions of healthcare providers' communication behaviors by ethnic subgroup
MEPS Items Pertaining to Healthcare Providers Communication Behaviors
Provider listened to them carefully b
0.92 (0.46, 1.84)
0.95 (0.35, 2.58)
2.03 (0.91, 4.53)
1.94 (0.93, 4.05)
1.36 (0.71, 2.60)
Provider explained things so they understood b
0.90 (0.50, 1.61)
0.72 (0.29, 1.79)
1.56 (0.72, 3.36)
1.67 (0.86, 3.27)
1.18 (0.65, 2.13)
Provider showed respect for what they had to say b
0.88 (0.53, 1.45)
0.86 (0.30, 2.47)
1.31 (0.59, 2.87)
2.16 (1.16, 4.03)
1.52 (0.91, 2.53)
Provider spent enough time with them b
1.06 (0.54, 2.08)
0.65 (0.31, 1.35)
2.03 (0.88, 4.66)
2.28 (1.06, 4.92)
1.88 (1.02, 3.46)
Provider asks person to help make health care decisions c
0.46 (0.23, 0.95)
0.43 (0.13, 1.49)
0.95 (0.37, 2.39)
0.74 (0.37, 1.49)
0.63 (0.33, 1.20)
Provider shows respect for treatments c
0.70 (0.34, 1.41)
0.47 (0.20, 1.12)
0.76 (0.30, 1.92)
0.69 (0.31, 1.54)
0.84 (0.43, 1.66)
After controlling for the effects of all socio-demographic and related characteristics outlined in Table 1, as compared to Other Hispanics, very few differences emerged in perceptions of healthcare providers' communication behaviors across ethnic subgroups. Of note, as compared to Other Hispanics (reference group = 1.00), Puerto Ricans were more likely to report that their healthcare provider "always" showed respect for what they had to say (OR = 2.16, 95% CI 1.16-4.03). Both Puerto Ricans (OR = 2.28, 95% CI 1.06-4.92) and Mexicans (OR = 1.88, 95% CI 1.02-3.46) were more likely to indicate that their healthcare provider "always" spent enough time with them as compared to Other Hispanics. As compared to Other Hispanics, Central/South Americans were less likely to report that their healthcare provider "always" asked them to help make healthcare decisions (OR = 0.46, 95% 0.23-0.95).
This is the first study, to our knowledge, where influence of Hispanics' self-reported ethnic subgroup designation--Central/South American, Dominican, Cuban, Puerto Rican, Mexican, Other--on perceptions of their health care providers' communication behaviors during clinical encounters was examined. While significant health-related differences across Hispanic subgroups have been reported previously [6–8], the experiences among members of various Hispanic subgroups related to self-reported interactions with health care providers were more alike than they were different. While our findings somewhat contradict previous research, they do suggest that other underlying factors besides ethnic subgroup may influence the quality of perceived interactions with health care providers.
Importantly, established health services utilization models [14–16] were used to guide our selection of nine socio-demographic variables for inclusion in our multivariate models, including language preference for interview. Hence, our findings indicate that the few differences between ethnic subgroups we noted could be explained by other socio-demographic variables not included in our multivariate models. Degree of acculturation could perhaps be an important construct that may differentiate Hispanics' perceived interactions with health care providers. While acculturation can be defined and measured different ways, language preference (English or Spanish) has been used as a proxy for acculturation in previous studies [6, 18]. Therefore, when possible it may advantageous to measure acculturation using a more robust instrument such the Short Acculturation Scale for Hispanics which includes measures of not only language use, but also items pertaining to media use and ethnic social relations .
Reported measures of "respect" (for Puerto Ricans) and adequate time spent in the medical encounter were highest (for Mexicans and Puerto Ricans) among groups which tended to have the most confident use of English in the survey. Also, it must be noted that the Puerto Rican subgroup were most likely to have private health insurance. Thus, there may be other factors related to acculturation that differs among subgroups, but could not be completely captured in our language covariate. Further, although we controlled for whether or not respondents had a USC, the significant finding among Central/South Americans who felt less involved in health care decision-making may be related to an unmeasured factor that also made them least likely to report receiving care from a consistent, usual source.
While we noted very few significant differences among Hispanic ethnic subgroups, a large proportion of respondents (≈30-70%) overall reported that health care providers did not "always" listen to them carefully, explain things so that they understood, show respect for what they had to say, spend enough time with them, ask them to help make health care decisions, and/or show respect for treatments. Unfortunately, these findings are troubling given the importance of and the movement toward patient-centered care [20, 21]. Notably, our findings are quite similar to analyses where these exact [10, 11] and similar [9, 17] type items were used to assess respondents' perceptions of their health care providers' communication behaviors in large population-based studies. However, when asked to assess their health care providers' communication skills shortly after a consultation, Makoul et al.  found that between 63% and 84% of patients gave the most positive answer possible. These observed differences could be attributed to differences in study populations and/or the timing of questions.
Based on our findings, the Hispanic population appears be a more cohesive group than has been assumed, at least in terms of their reported perceptions about health care communication. In contrast to previous studies that have found major differences among Hispanic subgroups related to accessing health care services [6–8], this study found few differences, which may suggest that some of the reported differences in access are not necessarily related to how well these groups perceive communication between themselves and their health care providers. It also suggests a need for future studies to examine each ethnic subgroup in more depth. For example, qualitative methodologies--focus groups, in-depth interviews--could provide valuable insight into underlying factors associated with access barriers and how these may or may not relate to perceived perceptions of health care providers' communication behaviors.
This study has several limitations. First, although the MEPS is representative of the civilian, non-institutionalized US population, the cross-sectional format limits causality. Second, as with all observational studies that rely on self-reports, response bias remains a possibility. Third, because of the nature of secondary analyses we could not revise MEPS-HC items that pertained to the objectives of our particular study.
In conclusion, we found few differences in perceptions of patient-provider communication among different Hispanic subgroups. While further study is needed, our findings suggest that responses from one large combined Hispanic ethnic group will usually represent the subgroups reliably--as long as several confounding variables are considered simultaneously (e.g., language preference)--when considering their perceptions about health care communication.
Ensuring equity of health, and access to high quality health information and health care, are issues common to most industrialized nations. Our study highlights the need to undertake both quantitative and qualitative exploration of health care provider communication amongst Hispanic subgroups; ensuring the issues relating to health care advice and health care access to be identified and addressed for as many people as possible.
- US Census Bureau: Hispanic Americans by the numbers. [http://www.infoplease.com/spot/hhmcensus1.html]
- Institute of Medicine: Unequal treatment: what healthcare providers need to know about racial and ethnic disparities in healthcare. [http://www.iom.edu/Object.File/Master/4/175/Disparitieshcproviders8pgFINAL.pdf]
- McGruder HE, Greenlund KJ, Malarcher AM, Antoine TL, Croft JB, Zheng ZJ: Racial and ethnic disparities associated with knowledge of symptoms of heart attack and use of 911: National Health Interview Survey, 2001. Ethnicity & Disease. 2008, 18: 192-197.Google Scholar
- Kang-Kim M, Betancourt JR, Ayanian JZ, Zaslavsky AM, Yucel RM, Weissman JS: Access to care and use of preventive services by Hispanics: state-based variations from 1991 to 2004. Medical Care. 2008, 46: 507-515. 10.1097/MLR.0b013e31816dd966.View ArticlePubMedGoogle Scholar
- Lee C, Ayers SL, Kronenfeld JJ: The association between perceived provider discrimination, healthcare utilization and health status in racial and ethnic minorities. Ethnicity & Disease. 2009, 19: 330-337.Google Scholar
- Mainous AG, Diaz VA, Saxena S, Geesey ME: Heterogeneity in management of diabetes mellitus among Latino ethnic subgroups in the United States. Journal of the American Board of Family Medicine. 2007, 20: 598-605. 10.3122/jabfm.2007.06.070115.View ArticlePubMedGoogle Scholar
- Freeman G, Lethbridge-Cejku M: Access to health care among Hispanic or Latino women: United States, 2000-2002. Advance Data. 2006, 368: 1-25.PubMedGoogle Scholar
- Jerant A, Arellanes R, Franks P: Health status among US Hispanics: ethnic variation, nativity, and language moderation. Medical Care. 2008, 46: 709-717. 10.1097/MLR.0b013e3181789431.View ArticlePubMedGoogle Scholar
- Merrill RM, Allen EW: Racial and ethnic disparities in satisfaction with doctors and health providers in the United States. Ethnicity & Disease. 2003, 13: 492-498.Google Scholar
- Wallace LS, DeVoe JE, Rogers ES, Malagon-Rogers M, Fryer GE: The medical dialogue: disentangling differences between Hispanic and non-Hispanic whites. Journal of General Internal Medicine. 2007, 22: 1538-1543. 10.1007/s11606-007-0368-0.View ArticlePubMedPubMed CentralGoogle Scholar
- Wallace LS, DeVoe JE, Heintzman JD, Fryer GEJ: Language preference and perceptions of healthcare providers' communication and autonomy making behaviors among Hispanics. Immigr Minor Health. 2009, 11 (6): 453-459. 10.1007/s10903-008-9192-9.View ArticleGoogle Scholar
- Agency for Healthcare Research & Quality: MedicalExpenditures Panel Survey Household Component. [http://www.meps.ahrq.gov/mepsweb/survey_comp/household.jsp]
- Agency for Healthcare Research & Quality: Medical Expenditures Panel Survey Household Component Response Rates by Panel. [http://www.meps.ahrq.gov/mepsweb/survey_comp/hc_response_rate.jsp]
- Aday LA, Andersen R: A framework for the study of access to medical care. Health Services Research. 1974, 9: 208-220.PubMedPubMed CentralGoogle Scholar
- Andersen RM: Revisiting the behavioral model and access to medical care: does it matter?. Journal of Health and Social Behavior. 1995, 36: 1-10. 10.2307/2137284.View ArticlePubMedGoogle Scholar
- Phillips KA, Morrison KR, Andersen R, Aday AL: Understanding the context of healthcare utilization: assessing environmental and provider-related variables in the behavioral model of utilization. Health Services Research. 1998, 33: 571-596.PubMedPubMed CentralGoogle Scholar
- Rutten LJ, Augustson E, Wanke K: Factors associated with patients' perceptions of health care providers' communication behavior. Journal of Health Communication. 2006, 11: 135-146. 10.1080/10810730600639596.View ArticlePubMedGoogle Scholar
- Jaramillo F, Eke PI, Thornton-Evans GO, Griffin SO: Acculturation and dental visits among Hispanic adults. Preventing Chronic Disease. 2009, 6: A50.PubMedPubMed CentralGoogle Scholar
- Marín G, Sabogal F, VanOss Marín B, Otero-Sabogal F, Pérez-Stable EJ: Development of a Short Acculturation Scale for Hispanics. Hispanic Journal of Behavioral Sciences. 1987, 9: 183-205. 10.1177/07399863870092005.View ArticleGoogle Scholar
- Taylor K: Paternalism, participation and partnership--the evolution of patient centeredness in the consultation. Patient Education and Counseling. 2009, 74: 150-155. 10.1016/j.pec.2008.08.017.View ArticlePubMedGoogle Scholar
- Duggan PS, Geller G, Cooper LA, Beach MC: The moral nature of patient-centeredness: is it "just the right thing to do"?. Patient Education and Counseling. 2006, 62: 271-276. 10.1016/j.pec.2005.08.001.View ArticlePubMedGoogle Scholar
- Makoul G, Krupat E, Chang CH: Measuring patient views of physician communication skills: development and testing of the Communication Assessment Tool. Patient Education and Counseling. 2007, 67: 333-342. 10.1016/j.pec.2007.05.005.View ArticlePubMedGoogle Scholar
- The pre-publication history for this paper can be accessed here:http://www.biomedcentral.com/1472-6963/9/240/prepub
This article is published under license to BioMed Central Ltd. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/2.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.