You are viewing the site in preview mode

Skip to main content

Advertisement

Table 1 Characteristics in literature to differentiate between types of focused factories

From: Exploring types of focused factories in hospital care: a multiple case study

Product characteristics Process characteristics
Product variety [6, 11]: The number and volumes of products or parts produced in the manufacturing system (product life cycle: evolving from low-volume one of a kind products towards high volume standardized products) Customer intimacy [10]: The degree to which the customer interacts with the service, combined with the degree to which the service is customized for the consumer Customer influence [40]: The degree to which the customer influences the service by his presence, participation or interaction with the system Customization [40, 41]: The degree of customization (discretion) allowed for in the service delivery system Uniqueness of services [42]: The degree of discretion, freedom, and decision making power in selecting their service combined with the degree of repeatability of the service Volume of customers [41]: The number of customers processed per business unit per period Process variety [6, 11]: The number of technologies used in the manufacturing system (process life cycle: evolving from job-shop flexible systems towards continuous standardized systems) Labor intensity [10]: The ratio of labor costs incurred to the value of the plant and equipment Number of routes in the delivery system [42] The number of unique pathways (routes) customers can take as they move through the service system during delivery of the service.