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Table 1 Health service users' (HSU) experiences in access and use according to the institution of care and overall perception of quality of care

From: Ambulatory health service users' experience of waiting time and expenditure and factors associated with the perception of low quality of care in Mexico

Variable All institutions HSU of public institutions (MOH) HSU of social security institutions (SSI) HSU of private institutions (PrivI) p value*
  n = 11,959 n = 4,500 n = 3,730 n = 3729  
Access      
Travel time 20 (10-30) 15 (10-30) 20 (10-30) 15 (10-30) <0.001
Waiting time 30 (10 - 60) 30 (10-90) 40 (15 - 120) 15 (5 - 30) <0.001
Expenditure on medicines**+ $200 ($120 - $400) $150 ($75 - $300) $250 ($100 - $500) $250 ($150 - $416) <0.001
Expenditure on laboratory+ tests $300 ($150 - $500) $205 ($120-$400) $300 ($150-$500) $320 ($198-$600) <0.001
Expenditure on consultation+ $100 ($25 - $250) $32.5 ($20 - $80) $120 ($45-$400) $150 ($50-$300) <0.001
Structure      
% of HSU with prescription filled 66.3 64.2 90.3 45.6 <0.001
% HSU paying for their medicines 45.8 36.8 6.6 89.0 <0.001
% HSU which had their laboratory tests 75.6 71.8 77.1 77.6 <0.001
% HSU which paid for their laboratory tests 32.22 40.54 5.51 63.46 0.006
% HSU which paid for their consultation 36.7 27.0 2.4 87.1 <0.001
Process      
Duration of consultation 20 (15 - 30) 20 (10 - 30) 15 (10 - 25) 20 (15 - 30) <0.001
% HSU who received a prescription 86.5 82.3 86.1 92.7 <0.001
% HSU who received a prescription for laboratory tests 24.7 19.7 34.2 22.4 <0.001
Results      
% HSU who reported improved health status after their consultation 77.6 75.4 70.4 87.1 <0.001
% HSU who perceived the overall quality of care low 18.34 18.1 28.3 8.7 <0.001
  1. Values are medians or percentages, percentile 25-75 in parentheses; *p value of Kruskal Wallis differences between the three types of services; **Expenditure reported in Mexican pesos of 2006; +out of those HSU who paid