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Table 5 Predictors of patient satisfaction with heath care provider interactions at health centres, Central Ethiopia, January 2009

From: Determinants of satisfaction with health care provider interactions at health centres in central Ethiopia: a cross sectional study

Explanatory Variables No. (%) p-value Unstandardized B coefficient Standardized B coefficient 95% CI for B
Educational status
Cannot read and write* 240 (31.3)     
Can read and write 123 (16.0) .684 -.033 -.012 (-.190, .125)
Grade 1-6 147 (19.1) .042 .153 .060 (.005, .300)
Grade 7-12 207 (27.0) .103 .126 .056 (-.026, .278)
Diploma and above 51 (6.6)     
Occupational status
Farmer* 286 (37.3)     
House wife 158 (20.6) .007 .198 .080 (.054, .341)
Student 153 (19.9) .822 .022 .009 (-.169, .212)
Government employment 67 (8.7) .608 -.053 -.015 (-.257, .150)
Merchant 57 (7.4) .625 .055 .014 (-.165, .274)
Others 47 (6.1) .735 .040 .010 (-.194, .274)
Knowing Health care provider
Know very well 35 (4.6) .121 .225 .047 (-.059, .509)
Know well 57 (7.4) .095 .189 .050 (-.033, .411)
Know little bit 180 (23.4) .044 .154 .065 (.004, .304)
Don't know at all* 496 (64.6)     
Frequency of visit in 12 months
Once* 563 (73.3)     
Twice 165 (21.5) .046 -.174 -.071 (-.345, -.003)
Three times 29 (3.8) .954 .002 .008 (-.277, .293)
≥4 times 11 (1.4) .025 -.532 -.063 (-.997, -.068)
Type of visit
New* 683 (89.9)     
Follow up 85 (11.1) .023 .230 .072 (.031, .429)
Provider made you feel at ease
Poor 47 (6.1) .009 -.319 -2.614 (-.558, -.079)
Fair 158 (20.6)     
Good* 277 (36.1)     
Very good 240 (31.3) .000 -.351 -4.323 (-.511, -.192)
Excellent 46 (6.0) .091 .187 1.693 (-.030, .404)
Provider examined me thoroughly
Strongly disagree 47 (6.1)   -.059 -.014 (-.292, .173)
Disagree 222 (28.9)   -.343 -.156 (-.476, -.211)
Neither 81 (10.5)   -.285 -.088 (-.467, -.104)
Agree* 371 (48.4)     
Strongly agree 47 (6.1)   .416 .100 (.191, .640)
Provider's direct eye contact
Poor 10 (1.3) .016 -.595 -.068 (-1.078, -.112)
Fair 128 (16.7) .000 -.503 -.188 (-.658, -.348)
Good* 340 (44.3)     
Very good 257 (33.5) .001 .224 .106 (.097, .351)
Excellent 33 (4.2) .000 .560 .114 (.275, .846)
Able to cope with life
Same/less 101 (13.2) .014 -.068 -.137 (-.246, -.028)
Better* 405(52.7)     
Much better 262 (34.1)     
Provider told you the name of your illness
Yes 406 (52.9) .000 .218 .109 (.106, .331)
No* 362 (47.1)     
Provider told you to return if it gets worse
Yes* 486 (63.3)     
No 282 (36.7) .000 -.208 -.100 (-.324, -.092)
Expectation meet
Very much* 330 (43.0)     
Certain 317 (41.3)     
Only few 106 (13.7) .000 -.492 -.170 (-.671, -.312)
Not at all 15 (2.0) .001 -.659 -.091 (-1.053, -.265)
  1. *References category (categories with highest frequency taken as reference categories)