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Table 3 Service performance scores (SPS) and clinic performance score (CPS) per facility

From: Assessment of service quality of public antiretroviral treatment (ART) clinics in South Africa: a cross-sectional study

Facility Service performance score (SPS) Clinic performance score (CPS)
Reception & Front station Clinician’s consultation HIV counselling Pharmacy Social worker’s assessment Nutrition counselling
SPS n SPS n SPS n SPS n SPS n SPS n
1 71.4 5 87.5 4 65.7 5 75.0 4 n.d. 66.7 1 74.0
2 100 5 92.0 5 86.7 5 100 3 85.2 3 94.4 3 91.7
3 69.5 5 63.2 1 n.d. n.d. n.d. n.d. 67.9
4 60.3 5 34.2 4 90.9 1 100 3 n.d. n.d. 54.3
5 94.0 5 88.4 5 77.8 5 100 4 93.8 2 100 1 86.9
6 83.9 4 70.7 4 n.d. 100 1 n.d. n.d. 76.7
7 81.8 5 65.8 5 32.5 3 0.0 1 n.d. n.d. 62.4
8 95.2 3 96.5 3 54.8 2 100 2 n.d. n.d. 84.1
9 72.7 4 50.7 4 58.3 3 75.0 2 28.6 1 n.d. 58.8
10 62.3 5 34.5 3 76.5 4 100 1 n.d. n.d. 60.5
11 60.7 3 68.9 3 70.0 3 66.7 3 11.1 1 0.0 1 63.2
12 69.6 4 60.7 3 71.4 3 83.3 3 n.d. 100 1 69.0
13 50.0 3 40.0 3 25.0 2 75.0 2 n.d. n.d. 39.7
14 61.8 4 33.3 3 67.5 4 100 1 n.d. 100 1 57.6
15 92.5 5 74.3 4 75.9 4 100 2 100 1 100 1 82.0
16 85.7 5 71.1 5 72.5 5 100 5 88.9 2 100 1 77.7
Median 72.1 67.3 70.7 100.0 87.0 100.0 68.5
IQR 25.2 29.6 16.2 25.0 49.8 12.5 18.7
  1. n: number of assessments by participant observers, n.d.: no assessments done, IQR: interquartile range.