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Table 3 Shortcomings in change management skills

From: Primary healthcare in transition – a qualitative study of how managers perceived a system change

Perception Sub-categories
Negative experiences - Lack of concepts and strategies. Although managers received support some felt a need for more support due to shortcomings in their change management skills.
- Managers lack training in the administrative and financial skills required following the transition.
- Managers have difficulty remaining updated on changes in regulations.
  - Managers feel mental pressure due to changes that needed to be carried out swiftly, including reducing or transferring staff