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Table 2 Items’ origin

From: Hospital process orientation from an operations management perspective: development of a measurement tool and practical testing in three ophthalmic practices

  Previous BPO/HPO studies: McCormack [20] (M); 10 items Gemmel et al. [40] (G); 10 items Operations Management in healthcare: Măruster et al. [17] Vissers & Beech [11] Langabeer [15] Quality Management in healthcare: Berg et al. [33] Van den Heuvel [46] Process Management: Hinterhuber [45] Edwards et al. [47] Reijers [48] Hammer [49]
PV 1 (M + G) 3, 4, 8, 9, 10 6, 7, 11  
2 (M + G)
5 (M + G)
PS 4 (G) 2, 3, 5, 6, 7, 8   1
PJ 2 (M + G)    1, 4, 5, 6
3 (M + G)
PMM 1 (M + G) 3, 5, 6   7
2 (M + G)
4 (M)
8 (M + G)
9 (G)
PVB 4 (M)    1, 2, 3, 5, 6, 7