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The Older Persons’ Transitions in Care (OPTIC) study: pilot testing of the transition tracking tool
© Reid et al.; licensee BioMed Central Ltd. 2013
Received: 31 May 2013
Accepted: 9 December 2013
Published: 14 December 2013
OPTIC is a mixed method Partnership for Health System Improvement (http://www.cihr-irsc.gc.ca/e/34348.html) study focused on improving care for nursing home (NH) residents who are transferred to and from emergency departments (EDs) via emergency medical services (EMS). In the pilot study we tested feasibility of concurrently collecting individual resident data during transitions across settings using the Transition Tracking Tool (T3).
The pilot study tracked 54 residents transferred from NHs to one of two EDs in two western Canadian provinces over a three month period. The T3 is an electronic data collection tool developed for this study to record data relevant to describing and determining success of transitions in care. It comprises 800+ data elements including resident characteristics, reasons and precipitating factors for transfer, advance directives, family involvement, healthcare services provided, disposition decisions, and dates/times and timing.
Residents were elderly (mean age = 87.1 years) and the majority were female (61.8%). Feasibility of collecting data from multiple sources across two research sites was established. We identified resources and requirements to access and retrieve specific data elements in various settings to manage data collection processes and allocate research staff resources. We present preliminary data from NH, EMS, and ED settings.
While most research in this area has focused on a unidirectional process of patient progression from one care setting to another, this study established feasibility of collecting detailed data from beginning to end of a transition across multiple settings and in multiple directions.
The Older Persons’ Transitions in Care (OPTIC) study: pilot test results
Despite the growing number of studies addressing problems in caring for older adults transferred between institutions at times of urgent need, progress in quality improvement during transitions has been hindered by challenges in measurement and attribution . Current studies that assess outcomes of transitions of care have focused on patient readmission rates [2–4], adverse events [5, 6] and the Care Transition Measure [7, 8]. These outcomes do not address the complexity of transitions as they do not evaluate the entire transition process; rather, they evaluate the transition from one care setting to another. None of these studies evaluated whether a successful outcome was achieved in the transition process from the perspective of residents or multiple stakeholders.
In a recent report from the Canadian Institute for Health Information , 10% of all seniors’ (75+ years of age) admissions to acute care were nursing home (NH) residents, who overall had the longest waits for admission and highest lengths of stay and levels of readmission after discharge, making these admissions resource intensive. Much of the knowledge about use of emergency departments (EDs) by NH residents, however, arises from retrospective record reviews and a focus on effects of residents on the ED . North American studies have reported a yearly transition incidence ranging from 23-60% from NH to ED [11–13]. A Canadian study that reported a 60% transition rate found of those 60%, 30% were admitted to hospital . While the majority of NH residents sent to hospital for medical care return to their NHs, many experience multiple transfers among care settings and providers . For example, Callahan et al.  found that ‘compound’ transitions occurred in 20% of transitions for dementia patients, each of which presented a new risk for communication errors, duplication of services, medical errors, and provision of care in conflict with the individual’s or family’s goals of care. Indeed, more generally transfers among the NH population are fraught with errors, inefficiency, suboptimal care and unmet care needs [16–19]. Therefore, studies are needed where a transition can be evaluated as a continuous process, corrected through system change, and includes perspectives of sending, interim and receiving providers, residents, and their families [17, 20]. The development and use of well-designed tools to track processes, events and communications throughout a transition will provide data and advance understanding to make recommendations for change to improve outcomes and quality.
Recruiting facilities/service providers in each of three study settings;
Accessing and extracting data elements in each setting from patient care records;
Determining necessary revisions to the T3 tool, and
Describing the sample of transitions
The OPTIC study protocol has previously been reported . It includes the development of the T3 by OPTIC researchers and decision-makers, the OPTIC conceptual framework of the transition tracking process across three care settings (NH to ED via EMS and then return to NH via inter-facility transport services) and definitions of key terms in the T3. This transition process mapping from NH to ED was done to guide the study design, data collection, and analyses .
Briefly, the overall OPTIC study has three phases occurring over 42 months (November 2009 to April 2013). In Phase 1, qualitative data were collected from three stakeholder groups (residents and families, frontline healthcare providers, and managers/administrators) from three settings in each province (n = 71 participants) . Our intent was to develop indicators of successful transitions . In Phase 2, we undertook a one-year data collection phase using multiple tools including the T3 with a minimum target of 400 residents experiencing care transitions. This phase began with a three-month pilot of the T3 reported here. In Phase 3, we will complete analysis, interpretation, and knowledge translation of the study.
The OPTIC pilot study was conducted in Kelowna, British Columbia (BC), and Edmonton, Alberta (AB). Kelowna’s 2011 population was 117,312, which represents a percentage increase of 9.6% since 2006 which is higher than the national average (5.9%) for this time period . Kelowna’s population is among the oldest in the country with 19.1% aged 65+, compared to the relatively young population of Edmonton (11.7%) and Canada as a whole at 14.8% in 2011 . Organization of healthcare services also differs between regions; 13 NHs served by a single ED in Kelowna, and 37 NHs served by seven EDs in Edmonton (see detailed description in ). These contrasts allowed for assessment of feasibility of collecting pilot data using the T3 in different healthcare settings and populations.
Purposive, convenience samples were drawn from NH facilities.
In AB, all 37 NHs, one of the seven EDs, EMS and an inter-facility transfer service (IFTS) were approached to participate. Twenty five NHs agreed to participate in the OPTIC pilot, of which seven were voluntary, eight were public, and 10 were private. The AB ED, EMS and IFTS were publically owned and operated. In BC, all 13 NHs, ED, BC Ambulance Service (BCAS) and IFTS were approached to participate. Of the 12 participating NHs in BC, four were publically owned and operated, seven were private and one was voluntary. The BC IFTS was privately operated, while the ED and BCAS were publically owned and operated.
All residents aged 65 and older transferred via EMS from participating NHs to a participating ED were eligible for inclusion. We targeted the first 25 complete cases in each province or all cases completed between April to June, 2011 (whichever came first) to assess the feasibility of data collection tools and procedures.
A majority of Canadian NH residents (approximately 60% ) have some level of cognitive impairment, rendering many incapable of consenting to participate on their own behalf . Consistent with Tri-Council policy, a waiver of consent was obtained to enroll all NH residents experiencing emergency transfers . In BC, a full waiver of consent was obtained from the regional health authority for transferred residents in nine of the 12 participating NHs. For the remaining three NHs, while waiver of consent was granted to collect data at the hospital, operational approval required that residents (with a Cognitive Performance Scale score of 0–2) or their family members (if the resident had a Cognitive Performance Scale ≥3)  provide written consent prior to research staff accessing their NH care record. In AB, all participating NHs granted full waiver of consent. Ethics approval was obtained from the University of Alberta Health Research Ethics Board (HREB B: Pro00010666; Pro00017240) for AB and Interior Health Research Office and Research Ethics (UBCO BREB: 2010–017) as well as the University of British Columbia Okanagan Behavioural Research Ethics Board (UBCO BREB: H10-00127) for BC.
NH: Demographic and medical, reasons for transfer, decision and timing of transfer, documentation that accompanied the resident during transition, and assistive technologies and devices (ATDs) (e.g., eye glasses, cane, hearing aids);
EMS: Canadian Triage and Acuity Scale (CTAS) scores  documentation received from NH, and prepared or received for ED, and timing information during transfer (notification and actual transfer times, arrival at ED);
ED: Timing information, from arrival at ED to assessment by nurse and doctor, consultation, diagnostic tests, chief complaint(s), reason(s) for admission, and overall length of ED stay (sub-divided into admission to inpatient bed and discharged from ED). We did not record all details during inpatient stays or for those transferred to a non-NH setting. However we did continue to track individuals once discharged from the inpatient unit.
Disposition: Resident’s location following transfer to ED (admission to inpatient care, return to original NH, transfer to another NH, or death);
Discharge from ED/Inpatient IFTS/EMS: Quality of communication between ED/Inpatient and IFTS, documentation sent during transfer, times of notification and actual transfer;
Return to NH: Medical follow-up information, ED/Inpatient data, documentation sent during transfer from ED/Inpatient via IFTS/EMS, update of resident’s medical list and patient care recommendations, and clinical assessment.
Data collection procedure
For eligible residents, OPTIC staff collected transition information via on-site access to records (paper-based health records, electronic health records and patient care plans) at NHs and EDs using an electronic T3 version. This electronic version was programmed by Nooro Online Research (https://nooro.com) for desktop and wireless device (iPAD or laptop) application. Data were entered directly into wireless devices in care settings and automatically uploaded to a secure database. This significantly reduced workload and data entry error as paper copies were not used, eliminating the need for data re-entry into an electronic database. The electronic application was tested extensively prior to field use. Data collection issues and procedure standardization were managed at regular team meetings among research staff and investigators from both provinces.
Data were analyzed using IBM SPSS Statistics 20 (SPSS Inc., Chicago, IL). Percentages are reported for categorical data; medians, means and standard deviations for continuous data. Data are reported for both provinces combined. While we plan to compare differences in resident characteristics, transitions and outcomes across both provinces, the pilot sample size was too small to make meaningful comparisons. Variation in the number of missing cases by item resulted in variation in denominators. The relevant denominator is therefore reported for each data point. Missing data patterns were analysed by preparing a missing data report (% missing) for first-order questions (no skip patterns or secondary data) to identify data elements that required further work and cases to be excluded if more than 50% of data was not retrieved across all settings.
Resident sample description
Of 114 cases identified during the 3 month pilot period (AB = 85, BC = 29), 54 transitions (AB, N = 28; BC, N = 26) had data from each setting (NH, EMS, ED) and were included in the pilot study. In Alberta, 57 cases were identified in the ED but either did not meet the inclusion criteria (from assisted living facilities; facilities for which we had not yet received operational approval); or, we could not retrieve data from each setting in the transition. Resident transitions included were from 10 AB NHs (range 1-6 cases per NH) and 8 BC NHs (1–8).
A majority of the 54 residents were female (61.8%) and mean age was 87.1 years (SD = 6.9) ranging from 71 to 100 years. Residents frequently had multiple health challenges ranging from 0 to 7 per resident, with 47.2% having four or more. The most commonly recorded impairments were vision (59.6%), cognition (55.8%), activities of daily living (50.0%) and mobility (48.1%). Nearly two-thirds of residents had legal/proxy substitute family decision-makers (64.8%). Almost all transferred residents (>95%) had next of kin identified in the resident’s NH chart. Demographic data were complete and accessible.
Process objective 1: recruiting facilities/service providers in each of three study settings
A total of 25 NHs in AB (73%) and 12 NHs in BC (92%) agreed to participate in the pilot study. Several AB NHs were still in the process of providing operational approval when the pilot study began. Both AB and BC EDs agreed to participate and provide data collection assistance. EMS in AB and IFTS in both provinces agreed to participate, while BCAS declined.
Process objective 2: enrolling participants
Strategies to enroll residents differed by province. In BC, research staff provided NH managers/delegates with a notification script and designated phone number to call to leave a message on a password protected voicemail when a resident (aged 65 or older) was sent via ambulance for an emergency transfer to the ED. In AB, the initial notification process involved EMS notifying research staff about a transfer from participating NHs to ED. EMS was chosen for two reasons - they were going to the NH and knew which ED the resident went to. In both provinces most data elements were collected from resident health records. The main sources of data were NH charts, EMS patient care record (PCR), ED chart and inpatient records as applicable. Some data were accessed electronically, for example, the Emergency Department Information System (EDIS) in AB.
Process objective 3: accessing and extracting data elements in each setting from patient care records
Each study site and data element had varying degrees of missing data. The most frequently missing data elements were documentation of Assistive Technologies and Devices (ATD - e.g., eye glasses, canes, dentures) accompanying the resident from one setting to the next. Whether these were sent with residents was rarely recorded in any OPTIC study site. Information related to the decision to transfer including trigger events and involvement in conversations to transfer was more complete (e.g., 7.4% missing for trigger events). Information on times between events during transitions was not complete (e.g., 24.1% missing for time of arrival at ED to being seen by a nurse). ED data were generally most complete of all study sites (e.g., no missing cases for consultations, diagnostics tests; 14.8% missing for final diagnosis). Documentation data were least accessible in originating NHs (NH1) (26.0% missing) and on return to NH post-transition (NH2) (33.3% missing). EMS data from NH1 to ED (EMS1) (13.0% missing) were most often accessible as were ED data (5.6% missing). Data were missing most often for the resident’s return trip from ED to NH2 via IFTS (46.3%). This is likely due to a problem with data elements missed in programming the T3 electronic data collection form. Feasibility of data collection was thus variable and subject to alterations in data collection protocol.
Time to complete the T3
Assuming ideal circumstances, where data were immediately available to research staff, T3 completion time would have been 2–3 hours. However, actual completion time of an individual transition from start to finish routinely took much longer and varied widely between cases. There were several reasons for this. First, complexity of resident transitions led to significant differences in time for completion depending on the resident’s medical needs. For example, it took longer to track transfers when a resident was admitted to an inpatient unit rather than discharged back to NH. Second, OPTIC staff tracked multiple transfers at once, complicated in AB because not all NH operational approvals had yet been secured. This resulted in retaining cases enrolled with ED operational approval until NH operational approval to collect data was received. Third, a number of factors made it difficult to access residents’ charts, e.g. if research staff were interrupted or had difficulty accessing hospital medical records or NHs charts, resulting in multiple trips to hospitals or NHs to collect all data. Fourth, logistics were an important consideration in AB due to the large number of NHs providing operational approval and their geographic spread across the city. It was important to coordinate data collection for transfers from one NH or NHs located in the same vicinity to optimize efficiency. Thus, data collection for some transfers was delayed until it was possible to attend the NH.
Process objective 4: determining necessary revisions to the T3
The pilot study allowed the OPTIC team to identify and rectify “glitches” in the T3 such as missing “other”, “not applicable” and/or “not recorded” options, and incorrect skip pattern questions. Regarding specificity of time elements, we provided the opportunity for data collectors to indicate whether an event occurred during the day (0700–1500), evening (1500–2300), or night (2300–0700) shift when exact times were not recorded. Additional field note sections were added to allow research staff to provide contextual notes where appropriate, and a data dictionary was developed to define each term. No data elements were added or deleted. Due to the comprehensive nature of data collection and frequent travel to ED and NH sites, additional research assistants were contracted in each province. Two additional iPads were acquired and configured to allow a secure online server to store both complete and incomplete files. All transition tracking data were stored on secure servers with security configured such that each case could be accessed by one OPTIC staff member at a time. For example, one data collector could download a case while in the ED to enter data on the resident’s admission. Once that case was uploaded to the server, another data collector in the NH could download the updated case on the resident’s return and add additional information.
The initial process of EMS identifying residents being transferred to the ED in Alberta and then notifying research staff did not work. The process was revised to have research staff access the Emergency Department Information System (EDIS) to identify new eligible transfers. In BC while the initial identification process worked, significant staff support was required to remind NH staff about the study, and simultaneously inquire about transfers that had occurred.
Due to the large number of participating facilities and staff at each site, research staff attempted to locate and establish a working relationship with a contact person(s) at each site. When these relationships were developed, data collection was more efficient and complete as contact persons provided OPTIC research staff with access to charts and other required information. Each study site used a different charting system; even NH health records varied by facility. During the pilot, data collectors learned where to look in residents’ charts for specific data elements in the T3.
Outcomes objective 5: describing the sample of transitions
The resident at the NH (NH1): the beginning of a transition
Events and decisions leading to transitions
Fractures and other fall related injuries
Change in physical condition
Change in mental status
Shortness of breath
Family/friend caregiver request
Change in behaviour
# of trigger events
Who was involved in decision to transfer?
(Check all that apply)
Physician of record
Healthcare Aide (HCA)
Who made the final decision to transfer?
Physician of record for resident
Licenced Practical Nurse
NH staff most frequently involved in discussions concerning decision to transfer were Registered Nurses (RN; 38.1%), the physician of record (23.8%), Licensed Practical Nurses (LPN; 19.0%) family/friend caregiver (11.9%), and residents (2.4%). The resident’s physician most often made the final decision to transfer (33.3%), followed by RNs (25.0%), family/friend caregiver (18.8%), LPNs (14.6%), and residents themselves (4.2%).
Emergency medical services: from NH to ED (EMS1)
Time for resident to be seen from arrival time at the ED (hours: minutes)
Time from arrival at the ED to
Being seen by a nurse
Being seen by a physician (history and examination details recorded)
Decision to admit or return to NH
Actual admission to the inpatient unit
Actual transfer back to NH (admitted to inpatient unit) (total time spent in ED and hospital)
Actual transfer back to NH (not admitted) (total time spent in ED)
Prior to ED admission, all residents were assessed using CTAS to determine urgency for treatment. The scale score ranges from 1 to 5 (5 = lowest priority for immediate treatment, 1 = life-saving resuscitation is needed). In BC, CTAS scores were assigned by RNs; in AB, CTAS scores were assigned by EMS personnel or RNs (84.0%, 16%, respectively). Most residents (74.0%) were scored 3, which indicated a non-life threatening condition requiring immediate action.
Assessments, care and services while in the ED (n = 54)
Valid cases (for each service)
Valid cases (for each consultation type) /Missing (no consultation)
Total consultations /Valid cases (for each test type)
ED Final Diagnosis
Fractures (hip/pelvis, limb)
Falls related injuries
Respiratory (respiratory failure, pneumonia, COPD)
Altered mental status (dementia, confusion)
Gastro-intestinal (GI bleed, bowel obstruction)
Cardiac (cardiac arrest, chest pain, CHF)
Abnormal blood work
Final ED diagnosis was recorded for 85.2% residents. Fractures were most common (26.1%), followed by falls related injuries (17.4%) and respiratory conditions (10.9%). Delirium was infrequently recorded during transitions. In three cases, the chief complaint on arrival to ED was recorded as follows: bizarre behaviour (n = 1) with a final diagnosis of query delirium, and confusion (n = 2) with final diagnoses of dementia and iron toxicity respectively. We collected data on disposition decision and actual disposition of resident. Fewer than half (43.4%) of residents were admitted as inpatients, while 54.7% were discharged back to their originating NH. One person was sent to a different NH. Three residents (5.7%) died while in inpatient care.
Transport back to NH
Data were available for 44 residents. IFTS was the most common mode of transport back to a NH (86.4%), with the remainder by EMS, EMS Patient Transfer or family/friend caregiver.
Tracking of Assistive Technologies and Devices (ATD)
One component of the T3 was designed to capture whether or not nine specific ATD were recorded as accompanying the resident through each transition stage, including: glasses, dentures, hearing aids, medications, healthcare card, cane/walker clothing, slippers, and an “other” category to capture items not on this list. Overall, ATDs were rarely recorded throughout the transition process.
Tracking accompanying documentation
Documentation accompanying resident at each stage
Stage of transitiona
Patient summary and transfer Information
Record of allergy
Patient Care Plan
Physician Orders & Notes
Resident Clinical Data
List of Diagnoses
ED Nurses’ Notes
Patient follow up
Inpatient Nurses’ Notes
Follow up appointments
Valid cases (for each type of documentation)
The ED summary, inpatient summary, transfer record, lab results/orders, patient follow-up and others were not commonly recorded or found in the resident’s NH chart upon return. All documentation types were missing most often for the return trip via IFTS/EMS to the NH (NH2).
Coleman defined ‘transitional care’ as “a set of actions designed to ensure the coordination and continuity of healthcare as patients transfer between different locations or levels of care in the same location” . While most research in this area has focused on the progression of patients from one care setting to another as a unidirectional process, the reality is that transitions occur across multiple settings and in multiple directions [5, 10, 29]. Despite the challenges identified during the course of this pilot study, concurrent case tracking during transitions was feasible.
Few NH to ED transition studies have been conducted in Canada (e.g. see [11, 16, 30]) and much of the literature is limited to one part of the system – the ED. Few focus on pre- and post-hospital transfer services. Each care setting tends to behave in a “silo” manner, resulting in difficulty with relationship formation and limits to access to vital patient information which can compromise cross-site care coordination . This pilot study is unique in that it followed residents throughout their transition experiences across all care settings and captured in-depth data about the transition process not elsewhere available. An advantage of this approach is the opportunity to identify gaps in care as the resident moves through the different organizations that comprise the system. Previous research has indicated that a significant information gap often exists between NHs and the ED [32–34]. The T3 was designed to record the flow of all relevant documentation during the course of a transfer, allowing for the identification of the setting within which these gaps occurred. With one exception (discussed below) the T3 was successful in tracking the flow of documentation through each setting.
Consistent with the literature, the T3 pilot study found that the most common information gap in documentation sent between facilities were: assistive technologies and devices , laboratory test results  and cognitive function documentation [32–34]. These three studies [32–34] identified information gaps at single settings in the transition, whereas the T3 is able to identify information gaps that occur at each setting across the entire transition. The pilot study clearly illustrates the inconsistency of the content sent across settings and has the potential to help identify essential elements required across the entire transition as well as information deemed essential for each setting. To date, no known studies have identified essential information across the entire transition [32, 34].
In both provinces, however, effective tracking of residents across settings necessitated site-specific strategies and strong relationships between research staff and facilities staff. The Partnerships in Health System Improvement model of conducting research (http://www.cihr-irsc.gc.ca/e/34348.html) requires close cooperation between researchers and decision-makers from the genesis of the idea through to meaningful knowledge translation of the results. Relationship building and maintenance are critical to successful data collection from planning to implementation . Consistent with recommendations from the research literature (e.g. see ), regular face-to-face consultation sessions, meetings and other forms of communication formed the basis of these relationships. It is difficult to imagine the successful trialing of the T3 without such in-depth involvement and combined sense of purpose by both researchers and decision-makers.
The T3 tracked assistive technology and devices; however, tracking of ATDs was difficult due to inconsistent documentation in the residents’ care records at all points of the transfer. In a study by Hammel et al. stakeholders including patients and providers identified ATD use as decreasing demands on others for time, assistance, energy, mitigating safety risk and conducting activities of daily living and that this benefit far exceeded just functional independence . Poor tracking and provision of ATDs during transitions has been a source of ED patient dissatisfaction and has accounted for up to a third of patient complaints . In extreme cases, the loss of dentures (one ATD) in a NH has led to a documented adverse drug event . Although this pilot study was not measuring cost, both the prohibitive cost of replacing these items for some and the difficulty or impossibility of replacing them in a population with dementia require further investigation. There are also implications for quality of life in the event that ATDs are not available to residents during their transition and beyond.
Any conclusions based upon outcome data in this pilot study (objective 5) are limited by the small sample size. Due to the dynamic nature of the process, some data could only be gathered a period of time after discharge from hospital. It is possible that not all information (e.g., communication, documentation, etc.) transferred with the resident was kept in the resident’s care record or was recorded in the chart at the time the research staff accessed residents’ records.
Older adults transferred between NHs and EDs represent a group of patients at risk for errors and adverse medical outcomes. While collecting data on transitions from a NH to the ED and back is complex, it can be achieved. Overall, the T3 provided valuable and detailed information about transitions in care for elderly patients transferred from NH to EDs in two Canadian provinces. Further research will expand the sample size, provide detailed documentation of the transition issues facing elderly NH patients and provide recommendations for reducing gaps in care for this vulnerable population.
This work was supported by the Canadian Institutes of Health Research (CIHR grant# CIHR PHE 101863), the Michael Smith Foundation for Health Research (MSFHR), Alberta Heritage Foundation for Medical Research (AHFMR), Alberta Health Services (AHS), Interior Health Authority, Kelowna, British Columbia (IHA). A partnership made possible by the Partnership for Health System Improvement Program offered by the Canadian Institutes of Health Research.
We also acknowledge funding from the following organizations: University of Alberta Hospital Foundation; and the BC Network for Aging Research (BCNAR). Dr. Greta Cummings holds a Centennial Professorship at the University of Alberta; Dr. Estabrooks holds a Tier I Canada Research Chair in Knowledge Translation from CIHR; Dr. Rowe holds a Tier I Canada Research Chair in Evidence-based Emergency Medicine from CIHR. These funding bodies did not have a role in design, collection, analysis or interpretation of data.
We are grateful for the active partnership and full contribution of the research team of decision-makers and researchers.
Greta G. Cummings, Nominated Principal Applicant, University of Alberta
Carole A. Estabrooks, Principal Applicant, University of Alberta
Peter G. Norton, Principal Applicant, University of Calgary
R. Colin Reid, Principal Applicant, University of British Columbia Okanagan
Joan Bottorff, Co-Applicant, University of British Columbia Okanagan
Garnet E. Cummings, Co-Applicant, University of Alberta
Norah Keating, Co-Applicant, University of Alberta
Jacques S. Lee, Co-Applicant,
Sunnybrook Health Sciences Centre
Meredith Lilly, Co-Applicant, University of British Columbia
Candace Nykiforuk, Co-Applicant, University of Alberta
Belinda Parke, Co-Applicant, University of Alberta
Carole Robinson, Co-Applicant, University of British Columbia Okanagan
Brian H. Rowe, Co-Applicant, University of Alberta
Adrian Wagg, Co-Applicant, University College Hospital
Joanne Konnert, Chief Operating Officer, Interior Health
Glenda Coleman-Miller, Vice President, University of Alberta Hospital
Carol Anderson, Executive Director, Edmonton Zone, Alberta Health Services
Cindy Crane, Manager, Interior Health, Kelowna General Hospital
Michael Ertel, Chief and Medical Director, Interior Health Kelowna General Hospital
Karen Latoszek, Senior Manager, Alberta Health Services
Tracy Buffam, Client Services Manager, Good Samaritan Southgate Care Center
Corinne Schalm, Director, Access & Innovation, Continuing Care, Alberta Health
Cindy Regier, Director Residential Services, South Okanagan
Sunil Sookram, Medical Director EMS, Alberta Health Services
Faye Burch, Director Residential Services, Cottonwoods Care Centre
Sarah L. Cooper, Graduate Student, Research Assistant
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