- Poster presentation
- Open Access
Enhancing hospital competitiveness: use of the electronic dashboard for managing the power of executing information systems
© Chen et al; licensee BioMed Central Ltd. 2014
- Published: 7 July 2014
- Information System
- Service Performance
- Waiting List
- Quantitative Indicator
- Instant Message
With the increasing demands of a variety of IT support for health care, managing the execution of the information systems (IS) department is increasingly critical but complex. Therefore, the Chi Mei Medical Center has proposed a one-year-project to develop an electronic dashboard (e-Dashboard) for the execution of IS with visual interfaces to present the status of IS services requested by users.
Focus on the wildly important
Act on the lead measures
Keep a compelling scoreboard
Create a cadence of accountability
The benefits after introducing the e-Dashboard can be illustrated through three aspects.
1. Establish IS performance metrics
In the past, there has been no effective way to measure IS staff’s performance. In this project, we conducted a series of quantitative indicators and presented them in a timely and transparent manner on large wall mounted monitors. This provided direct information for communication between users and IS staff.
2. Enhance IS executive power and competitiveness
E-Dashboards can monitor IS performance on daily, weekly, or even monthly timelines and provide drill-down features to browse and analyze the performance status by layers of departments, teams and individuals. As a result, we can effectively control the service performance and then enhance IS execution.
3. Help managers make decisions
E-Dashboards can be used to monitor real-time events during operational processes, and to help IS managers obtain instant messages and make effective decisions.
E-Dashboards can help IS managers keep track of instant messages, thereby making the most immediate and correct decisions, and thus enhancing the power of IS execution. Currently, Chi Mei Medical Center is beginning to develop other types of e-dashboards for other purposes such as for monitoring the emergency department’s waiting list. This will help to maximize the effectiveness of the e-Dashboard - not only for the IS department but for the hospital as a whole.
This article is published under license to BioMed Central Ltd. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated.