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Table 2 Descriptive statistics for importance items: mean, variance at user level, variance at country level, intra-class correlation coefficient, uncorrected (ICCu) and corrected for age and sex (ICCc)

From: What is important in evaluating health care quality? An international comparison of user views

Item My GP should Mean Var Users Var Country ICCu ICCc
3 always take me seriously 3.45 .377 .044 .105 .092
6 inform me, in understandable language, about the medicines that are prescribed for me 3.35 .532 .059 .100 .107
1 have a good understanding of my problems 3.24 .615 .147 .193 .087
9 make sure that I can see a specialist within 2 weeks after being referred to him/her 3.13 .591 .198 .251 .256
4 always keep appointments punctually 3.10 .545 .074 .120 .113
2 allow me to have an input into the decisions regarding the treatment or help I receive 3.07 .648 .071 .099 .063
7 prescribe medicines which are fully covered by the National Health System or social services 3.05 .896 .100 .100 .113
8 always be easy to reach by telephone 3.02 .509 .060 .092 .111
10 always communicate with other health and social care providers about the services I require 2.90 .650 .084 .114 .116
5 not keep me in the waiting room for more than 15 minutes 2.54 1.016 .062 .058 .087