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Table 6 Mean scores of ten importance items according to variation in performance items per country and individual scores on corresponding performance items (Low vs High performance)

From: What is important in evaluating health care quality? An international comparison of user views

  Country level: High variation in performance Low variation in performance
  Individual level: Low performance High performance Low performance High performance
1 should have a good understanding of my problems 2.06 2.92 3.04 3.28
2 should allow me to have an input into the decisions regarding the treatment or help I receive 2.27 3.03 3.11 3.30
3 should always take me seriously 2.99 3.35 3.66 3.55
4 should always keep appointments punctually 3.01 3.32 3.08 3.22
5 should not keep me in the waiting room for more than 15 minutes 2.26 2.82 2.42 2.60
6 should inform me, in understandable language, about the medicines that are prescribed for me 2.80 3.24 3.28 3.43
7 should prescribe medicines which are fully covered by the National Health System or social services 2.74 2.95 2.98 3.09
8 should always be easy to reach by telephone 2.63 3.04 3.29 3.34
9 should make sure that I can see a specialist within 2 weeks after being referred to him/her 2.29 2.67 3.26 3.34
10 should always communicate with other health and social care providers about the services I require 2.42 2.98 3.12 3.30
  1. Italic means in column Low variation at country level/Low performance at individual level differ statistically significant from means in column Low variation at country level/High performance at individual level (Scheffé contrasts).