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Table 2 Exploratory factor analysis of patients' satisfaction with assessment site services: factor loadings and reliability analysis

From: Patient satisfaction with antiretroviral services at primary health-care facilities in the Free State, South Africa – a two-year study using four waves of cross-sectional data

Items Factor 1 Factor 2
Factor 1: Satisfaction with general services   
   Medical care1 0.518 0.280
   Complaint procedure2 0.519 0.221
   Cleanliness of the facility 0.616 0.291
   Privacy during examinations 0.730 0.302
   Confidentiality of medical records 0.706 0.356
   Health information about HIV/AIDS 0.818 0.173
   Opportunity to ask questions 0.587 0.218
   Language used during consultations 0.578 0.340
   Facility opening hours 0.476 0.305
Factor 2: Satisfaction with nurses   
   Respect shown by nurses 0.146 0.587
   Information provided by nurses on ART 0.205 0.836
   Waiting time before consultation 0.041 0.123
   % Variance explained 28.7 21.1
   Cronbach's α 0.862 0.722
  1. 1 Referring to general medical care provided at the facility.
  2. 2 It is policy in South Africa that clinics should have a formal, clear, structured complaint procedure and should also maintain a register of complaints and how they were addressed.