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Table 5 Patient satisfaction with IEPs compared with the control setting

From: Towards integration of general practitioner posts and accident and emergency departments: a case study of two integrated emergency posts in the Netherlands

  IEP Control
  n mean n mean
Accessibility 88 3.9 140 3.8
Waiting time 146 3.4 223 3.5
Reception 146 3.6 220 3.6
Information and communication 96 3.6 160 3.6
Autonomy 83 3.6 157 3.6
Discharge and aftercare 123 3.7 188 3.7
Interpretation of the question 135 3.7 216 3.8
Treatment 110 3.7 201 3.8
  1. (1 = not satisfied at all, 5 = very much satisfied)