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Table 5 Number of health plans who scored below average, average and above average in 2005

From: Dutch healthcare reform: did it result in performance improvement of health plans? A comparison of consumer experiences over time

Quality aspect Below average Average Above average
General rating of health plan 17 2 11
Conduct of employees 7 14 9
Health plan information 4 20 6
Access to call centre 8 10 12
Getting the needed help from call centre 5 17 8
Reimbursement of claims 9 10 11
Transparency of (co)payment requirements 6 18 6