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Table 6 Results of multilevel analyses: estimated mean and standard error per quality aspect in 2005 and 2008 and chi-squares indicating the time effects for health plans who scored below average, average or above average in 2005

From: Dutch healthcare reform: did it result in performance improvement of health plans? A comparison of consumer experiences over time

  2005 2008 Time effect
  M SE M SE  
General rating of health plan      
below average score in 2005 7.30 0.04 7.52 0.04 17.60***
average score in 2005 7.53 0.11 7.51 0.15 0.02
above average score in 2005 7.90 0.05 7.88 0.05 0.11
Conduct of employees      
below average score in 2005 3.34 0.02 3.52 0.05 15.38***
average score in 2005 3.49 0.02 3.55 0.03 5.55*
above average score in 2005 3.65 0.02 3.67 0.03 0.64
Health plan information      
below average score in 2005 2.54 0.02 2.71 0.04 16.96***
average score in 2005 2.61 0.01 2.72 0.02 22.61***
above average score in 2005 2.75 0.02 2.75 0.03 0.05
Access to call centre      
below average score in 2005 2.26 0.04 2.40 0.04 4.26*
average score in 2005 2.53 0.03 2.58 0.04 0.70
above average score in 2005 2.75 0.03 2.72 0.03 0.29
Getting the needed help from call centre      
below average score in 2005 3.13 0.04 3.23 0.08 1.43
average score in 2005 3.37 0.02 3.34 0.04 0.49
above average score in 2005 3.60 0.03 3.54 0.06 1.03
Reimbursement of claims      
below average score in 2005 3.51 0.02 3.65 0.03 16.53***
average score in 2005 3.68 0.02 3.64 0.03 1.01
above average score in 2005 3.79 0.02 3.70 0.03 9.19**
Transparency of (co)payment requirements      
below average score in 2005 2.49 0.04 2.65 0.07 3.89*
average score in 2005 2.63 0.03 2.75 0.04 5.80*
above average score in 2005 2.95 0.04 3.05 0.06 1.81
  1. Note. * p < .05; ** p < .01; *** p < .001.