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Table 1 Focus group composition and recruitment of NHS Direct users and non-users

From: Barriers and facilitators to using NHS Direct: a qualitative study of `users’ and `non-users’

Focus group Location Age Gender Ethnicity Profile and characteristics Focus group description
1 Users (N = 8) Mid Bedfordshire 21-46 Female (9) White British (7) Mixed: Black Caribbean (1) High geographical usage area - mothers with children (<5) Participants recruited from Sure Start centres in Mid-Bedfordshire. Sure Start centres are open to parents, carers and children providing early learning and full day care for pre-school children.
2 Users (N = 9) Mid Bedfordshire 23-54 Female (9) White British (9) High geographical usage area - mothers with children (<5) Participants recruited from a range of Sure Start centres in Mid-Bedfordshire. Sure Start centres are open to all parents, carers and children providing early learning and full day care for pre-school children.
3 Non-users (N = 10) Mendip: Moor 67-93 Male (6); Female (4) White British (10) Older residents with high levels of deprivation residing in isolated rural community Focus groups were held as part of an existing community group which provides retired adults mainly older (65+) a range of social activities and events.
4 Non-users (N = 11) Mendip: Mells 67-94 Female (11) White British (11) Older residents with high levels of deprivation residing in isolated rural community Focus groups were held as part of an existing community group which provides retired adults mainly older (65+) a range of social activities and events.
5 Non-users (N = 9) Mendip: Creech 64-92 Female (9) White British (9) Older residents living in larger isolated rural community. Focus groups were held as part of an existing community group which provides retired adults mainly older (65+) a range of social activities and events.
6 Non-users (N = 11) Mendip: Beckington & Rode 50-87 Male (3) Female (8) White British (11) Middle income families living in moderate suburban semis in a rural area. Focus groups were held as part of an existing community group which provides retired adults mainly older (65+) a range of social activities and events.
7 Non-users (N = 7) Manchester: Baguley 36-73 Male (2) Female (5) White British (7) Deprived ward resided by families in low rise social housing with high levels of benefit need. Participants recruited from a range of community organisations which provide residents with their social, recreational and sporting needs.
8 Non-users (N = 11) Manchester: Gorton North 16-84 Male (3) Female (8) White British (11) Deprived ward characterised by low income workers in urban terraces. Participants were recruited from a range of community organisations which provide residents with their social, recreational and sporting needs.
9 Non-users (N = 6) Manchester: Longsight 26-49 Male (6) White British (2) Pakistani (2) Black African (2) Deprived ward characterised by low income workers in urban terraces and culturally diverse areas. Participants were recruited from a drop in community centre which provides residents a range of activities focusing on improving health and wellbeing.