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Table 8 Proportion of people with MS satisfied with health care at baseline and at the 10-year follow-up, p value for differences of proportion satisfied at baseline and at the 10-year follow-up (n = 121)

From: A 10-year population-based study of people with multiple sclerosis in Stockholm, Sweden: use of and satisfaction with care and the value of different factors in predicting use of care

Dimensions and related matters Baseline, % 10-year follow-up, % p value*
Art of care
Sympathy/engagement from staff
 Physicians 67 72 0.62
 Nurses 86 84 1.00
 Physiotherapists 82 81 1.00
 Occupational therapists 74 77 1.00
 Welfare officers 76 78 0.29
 Psychologists 67 87  
 Others 84 75  
Kind treatment
 Physicians 89 92 1.00
 Nurses 94 91 0.69
 Physiotherapists 89 90 1.00
 Occupational therapists 88 89 0.29
 Welfare officers 89 90 1.00
 Psychologists 81 88  
 Others 86 88  
Technical quality of care
Accessibility
 Physiotherapy 70 73 1.00
 Occupational therapy 63 76 0.62
 Rehabilitation periods 42 66 0.02
 Assistive devices 89 90 1.00
 Workplace adaption 59 67 0.27
 Health-related transportation services 94 95  
 Home adaptions 80 88 0.18
 Home help service or personal assistance 63 85 0.01
 Psychosocial support/counselling 47 53 0.69
 Advice/support of social insurance/work rehabilitation 24 43 0.23
Availability
 Physicians 42 45 0.29
 Nurses 69 80 0.04
 Physiotherapists 81 85 1.00
 Occupational therapists 64 80 1.00
 Welfare officers 73 89  
 Psychologists 62 91  
 Others 69 86  
 Contact with all expertise needed 76 76 0.87
Continuity
 Meeting the same staff 74 79 0.60
Finances 62 70 0.36
Efficacy/outcome of care
 Hospital inpatient care 76 88 0.61
 Hospital out-patient care 75 85 0.05
 Primary care 71 71 0.58
 Rehabilitation 85 86 1.00
Participation in planning care
 Want to participate in planning care 90 86 0.33
 Have participated in planning care 51 61 0.41
  1. *If fewer than five PwMS had expressed a need at both baseline and at the 10-year follow-up, no statistical analysis was performed for that item