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Table 2 Patient satisfaction survey response frequencies

From: Introduction of a team-based care model in a general medical unit

Were you involved as much as you wanted to be in decisions about your care and treatment during this hospital stay?
Never 3 (8.1) Sometimes 5 (13.5) Usually 10 (27.0) Always 19 (51.4)
Were your family or friends involved as much as you wanted in decisions about your care and treatment?
Never 3 (8.3) Sometimes 2 (5.6) Usually 5 (13.9) Always 16 (44.4) N/A 10 (27.8)
  Never Sometimes Usually Always
During this hospital stay, how often did nurses treat you with courtesy and respect? 0 4 (10.8) 3 (8.1) 30 (81.1)
During this hospital stay, how often did nurses listen carefully to you? 2 (5.4) 2 (5.4) 6 (16.2) 27 (73.0)
During this hospital stay, how often did nurses explain things in a way you could understand? 2 (5.6) 3 (8.3) 9 (25.0) 22 (61.1)
During this hospital stay, how often did doctors treat you with courtesy and respect? 1 (2.8) 5 (13.9) 7 (19.4) 23 (63.9)
During this hospital stay, how often did doctors listen carefully to you? 1 (2.7) 1 (2.7) 12 (32.4) 23 (62.2)
During this hospital stay, how often did doctors explain things in a way you could understand? 1 (2.8) 7 (19.4) 8 (22.2) 20 (55.6)
During this hospital stay, how often was your pain well controlled? 1 (4.3) 2 (8.7) 9 (39.1) 11 (47.8)
During this hospital stay, how often did the hospital staff do everything they could to help you with your pain? 1 (4.2) 2 (8.3) 5 (20.8) 16 (66.7)
Before giving you any new medicine, how often did hospital staff tell you what the medicine was for? 0 1 (4.5) 1 (4.5) 20 (90.9)
Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand? 3 (15.0) 3 (15.0) 6 (30.0) 8 (40.0)
Do you feel that there was good communication about your care between doctors, nurses and other hospital staff? 2 (5.4) 5 (13.5) 12 (32.4) 18 (48.6)
  No Yes
During your hospital stay, did doctors, nurses or other hospital staff talk with you about whether you would have the help you needed when you left the hospital? 5 (15.6) 27 (84.4)
During this hospital stay, did you get information, in writing, about what symptoms or health problems to look out for, after you left the hospital? 15 (48.4) 16 (51.6)
  Not at all Partly Quite a bit Completely N/A
Before you left the hospital, did you have a clear understanding about all your prescribed medication, including those you were taking before your hospital stay? 1 (3.0) 5 (15.2) 3 (9.1) 20 (60.6) 4 (12.1)
After you left the hospital, did you go directly to your own home, to someone else’s home, or to another health facility?
Own home 32 (91.4)
Someone else’s home 2 (5.7)
Another health facility 1 (2.9)
We want to know your rating of the care you received during this hospital stay. Using any number from 0 to 10 where 0 is the worst possible care and 10 is the best possible care. What number would you give the care you got from all the healthcare providers named below who treated you?
  Worst possible care 1 2 3 4 5 6 7 8 9 Best possible care
Nurses 1 (2.7) 1 (2.7) 1 (2.7) 0 0 0 5 (13.5) 7 (18.9) 8 (21.6) 4 (10.8) 10 (27.0)
Doctors 1 (2.7) 0 3 (8.1) 1 (2.7) 0 1 (2.7) 2 (5.4) 5 (13.5) 9 (24.3) 4 (10.8) 11 (29.7)
Pharmacists 0 0 0 1 (5.9) 1 (5.9) 0 1 (5.9) 1 (5.9) 2 (11.8) 7 (41.2) 4 (23.5)
  Never Sometimes Usually Always N/A
During this hospital stay, after you pressed the call button, how often did you get help as soon as you wanted it? 3 (8.6) 6 (17.1) 9 (25.7) 13 (37.1) 4 (11.4)
  Never Sometimes Usually Always  
How often did you get help in getting to the bathroom or in using a bedpan as soon as you wanted? 0 4 (19.0) 6 (28.6) 11 (52.4)  
  1. Note: Valid percentages are in parentheses