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Table 2 Levels of satisfaction of patients with HIV services grouped under five subtopics (N = 384)

From: Clients’ satisfaction with HIV treatment services in Bamenda, Cameroon: a cross-sectional study

Indicator Satisfied/agree/yes
  N (%)
Overall satisfaction  
 Service Satisfaction 310 (91.2)
Staff-patient communication 157 (40.9)
 Staff discuss treatment with patient 377 (99.0)
 Patient tells when missed taking tablet 340 (95.0)
 Staff language not patient’s 123 (34.5)
 Staff too busy to talk to patient 168 (53.0)
Staff attitudes 193 (50.3)
 Some staff don’t respect patients 182 (54.5)
 Staff I see respect me 328 (93.7)
Privacy and confidentiality 326 (84.9)
 Information kept confidential at centre 309 (90.9)
 Patient talks to staff in private at centre 337 (90.8)
Staffing and amenities 14 (3.6)
 ARV staff preferred  
 To see a nurse in a nearby clinic 59 (16.4)
 To travel further to see doctor 301 (83.6)
 Dirty Facility 149 (55.0)
 Long queues 290 (83.8)
 How to improve services  
 Shorter queues 178 (58.9)
 More workers 272 (90.1)
 Cleaner facilities 123 (41.3)
 Better patient facilities 230 (75.9)
  1. N frequency, % frequency in percentage