You are viewing the site in preview mode

Skip to main content

Advertisement

Table 2 Components of practice-based or centralized care management program structures

From: Effect of care management program structure on implementation: a normalization process theory analysis

Component Practice-Based Centralized
Patient entry into CM program Physician or practice member identifies and refers at risk patient, usually during visit Physician identifies and refers at risk patient to the care manage to call the patient back later; or patient is called by the care manager based on risk adjusted list
Communication Many types of communication: electronic medical record, ad hoc, huddles, regular meetings Fewer types of communication: electronic medical record, monthly meetings, none at all
Team-ness Extension of physician practice; care manager does what is needed Separate resource; care manager is an agent of the PO
Physician description of care management program How we deliver care here Great resource that I can refer my patients to