- Research article
- Open Access
- Open Peer Review
Survivorship care and support following treatment for breast cancer: a multi-ethnic comparative qualitative study of women’s experiences
© The Author(s). 2016
- Received: 5 December 2015
- Accepted: 3 August 2016
- Published: 18 August 2016
As the number of breast cancer survivors continues to rise, Western populations become more ethnically and socially diverse and healthcare resources become ever-more stretched, follow-up that focuses on monitoring for recurrence is no longer viable. New models of survivorship care need to ensure they support self-management and are culturally appropriate across diverse populations. This study explored experiences and expectations of a multi-ethnic sample of women with breast cancer regarding post-treatment care, in order to understand potential barriers to receiving care and inform new models of survivorship care.
A phenomenological qualitative research design was employed. In-depth interviews were conducted with women from diverse socio-demographic backgrounds in England, who completed treatment for breast cancer in the 12 months prior to the study. Data were analysed using Framework Analysis.
Sixty-six women participated and reported expectations and needs were unmet at follow-up. Whilst there were more commonalities in experiences, discernible differences, particularly by ethnicity and age, were identified relating to three key themes: emotional responses on transition to follow-up; challenges communicating with healthcare professionals at follow-up; and challenges finding and accessing information and support services to address unmet needs.
There are cultural differences in the way healthcare professionals and women communicate, not necessarily differences in their post-treatment needs. We do not know if new models of care meet survivors’ needs, or if they are appropriate for everyone. Further testing and potential cultural and linguistic adaptation of models of care is necessary to ensure their appropriateness and acceptability to survivors from different backgrounds. New ways of providing survivorship care mean survivors will need to be better prepared for the post-treatment period and the role they will have to play in managing their symptoms and care.
- Breast cancer
- Survivorship care
Breast cancer survival
The number of people surviving cancer is increasing. Worldwide, the number of cancer survivors within five years of diagnosis was estimated to be 32.6 million in 2012, up from 28.7 million in 2008 . Whilst breast cancer is the most common cancer in women, with 1.67 million new cases diagnosed worldwide in 2012 (25 % of all cancers) , it also has one of the highest survival rates .
Ethnic groups in England and Wales (2011)
England & Wales (%)
White (White British)
Mixed/Multiple Ethnic Groups
Although breast cancer incidence and survival rates vary across ethnic groups, breast cancer remains the most common cancer among all ethnic groups in the UK and rates among the largest ethnic groups (South Asian, Black Caribbean and Black African) are falling more in line with those of the largely White population, due in part to their ageing populations and adoption of more Westernised lifestyles . Most worrying is the poorer cancer outcomes of women from these ethnic groups, which has largely been attributed to later presentation with disease compared with the main White population . Later stage presentation may reflect more aggressive disease, lack of awareness about symptoms, mistrust of the healthcare system, lower uptake of screening or delays in diagnosis . Breast cancer incidence is lower among socioeconomically disadvantaged women compared with women in a higher socioeconomic position (SEP), but survival is poorer [9–11]. Explanations for this include later stage presentation and lower uptake of breast cancer screening, lifestyle choices, co-morbidities and poorer access to the best treatments, information and support [12, 13].
Experience of breast cancer post-treatment
Although survival rates are improving, breast cancer survivors may experience physical, social and psychological issues following treatment [14–19]. Fear of recurrence is one of the most pressing concerns [15, 20–26], often triggered by physical symptoms, and can lead to psychological distress, depression and anxiety [27, 28]. Fatigue, loss of energy and lymphoedema are commonly cited physical symptoms [8–12] as are hormonal changes and menopausal symptoms [20, 22, 24]. Alongside changes in sexual function, including decreased libido [22–25], changes in physical appearance and body image concerns [20, 22–25] can lead to intimacy and relationship issues [22–25]. Coming to terms with loss and a sense of apprehension about the future are also key concerns. Women can feel abandoned and vulnerable once treatment ends, separated from the perceived safety and security of hospital and healthcare professionals (HCPs) [14, 15, 18, 29–31]. Loss of opportunities and life roles have also been highlighted as issues [15, 20, 21, 24]. Once treatment has finished, women strive to resume family, work and social responsibilities . However, this comes at a time when they may have reduced social support, not just from HCPs but also family and friends who believe life returns to normal once treatment is over. As a result, some women experience difficulties returning to normal life, as they feel permanently changed by the experience of breast cancer [32, 33]. It could be suggested women in a lower SEP and women from ethnic minority backgrounds may experience more emotional, social and functional problems post-treatment, as a consequence of undergoing more aggressive treatments to manage the disease. However, there is a paucity of research exploring potential ethnic and social variations in women’s needs and experiences post-treatment .
Changing models of survivorship care
As more people survive cancer, there is a growing need for Western healthcare systems to consider new approaches to the delivery of survivorship care for their increasingly diverse populations. However, improving the quality of care for women with breast cancer as they move beyond treatment, in a climate of increasingly limited healthcare resources, presents new challenges in public health.
There is a move internationally from a ‘one-size fits all’ approach to follow-up (focusing on clinical monitoring to detect recurrence) to more personalised ‘aftercare’ . Research showed that clinical follow-up tended to overlook patients physical, emotional and social concerns, despite evidence that timely referral to support services improves quality of life . This has led to wide acceptance among HCPs and health policy makers that the current aftercare system does not meet patients’ needs . Survivorship care in the UK now includes survivors and their primary care providers being given a treatment summary and survivorship care plan, which outline treatments received, the risk of late effects of treatment and follow-up care needs; the aim being to improve communication and coordinate care between hospital oncology services, primary care and cancer survivors . Those at low risk of recurrence are encouraged to self-manage, with support from HCPs, i.e. take greater responsibility for their own health, wellbeing and care. The extent to which these models of care are being implemented varies worldwide due to the differing healthcare delivery systems in place. In addition, little research has considered the impact of these new approaches on minority ethnic groups and women in a lower SEP.
Aims of the study
As survivorship care is being redesigned, it is important to explore the experiences of women from different social and ethnic backgrounds to ensure new models of care are culturally appropriate to meet their needs. This paper aimed to compare the experiences and expectations of a sample of White, Black and South Asian women of varying SEP with breast cancer across major cities in England, who were receiving traditional follow-up care (focused on clinical monitoring to detect recurrence), in order to better understand potential barriers to these groups receiving care and identify any gaps in care, so as to inform new models of care being implemented.
A qualitative research design was employed. In-depth interviews were conducted with women from diverse ethnic and social backgrounds who completed treatment for primary breast cancer in the previous 12 months.
Recruitment and sample
Participants were recruited from eight hospitals in England (North England (n = 3), Inner London (n = 3) and South East England (n = 2). Hospitals were chosen as they serve large ethnic minority populations and the availability of regular follow-up clinics in which potential participants could be recruited. During recruitment all hospitals followed a traditional model of post-treatment follow-up (hospital-based appointments with doctors, held at regular, pre-determined intervals). Women were eligible to participate if they had completed hospital treatment for primary invasive breast cancer within the previous 12 months, were >30 years and English-speaking. Women were ineligible if they were unable to speak and understand English.
Between October 2011 and August 2012 over 200 eligible women were introduced to the study by either their consultant, breast care nurse, research nurse or the researcher (KS or CT) when they attended follow up appointments. Women were asked for written consent to be contacted by a member of the research team one week later, allowing them time to read the study participant information document, before deciding whether to participate in the study or not. This involved seeking the women’s permission to record their name, address and phone number. Of the 151 patients who expressed an interest in taking part in the study and provided consent to contact, a total of 110 were able to be contacted and completed screening questionnaires. Women were informed that the study aimed to recruit a diverse sample (using quota-sampling) of women to enable us represent potential differences in views and experiences that women may have post-treatment. The screening questionnaire included providing socio-demographic information on age, ethnicity, ability to speak English and SEP and clinical information regarding treatment received and completion dates). Of those, 11 were found to be ineligible (e.g. beyond 12 months post treatment or unable to speak English) and one refused to participate in the study. All women were informed that they would be provided with a £10 store voucher payment for participating in the study.
A non-proportional quota sample was chosen from women who expressed an interest in taking part and were eligible to participate. In order to gain maximum variation with regard to demographic characteristics, the sampling frame comprised the following subgroups: ethnicity (White British, Black African, Black Caribbean, Indian, Pakistani, Bangladeshi); age (30–50, 51–70, 71+ years); and SEP (using The National Statistics Socio-Economic Classification (NS-SEC) groupings: groups 1 and 2 combined, managerial and professional occupations, to reflect higher SEP and groups 3 to 5 combined, intermediate, supervisory or routine occupations, to reflect lower SEP), as well as type of breast cancer treatment (surgery, chemotherapy and radiotherapy) and time since treatment completion (within previous six months or within previous six to 12 months). Women were then selected to populate the various subgroups, with the aim of recruiting a minimum of 10 women to each subgroup. After providing written consent to be interviewed, interviews were conducted between November 2011 and February 2013, either at the participant’s home, a local cancer support service or in the hospital. All interviews were conducted using a topic guide and were digitally audio-recorded, with consent, and transcribed verbatim.
Interview questions relating to follow-up
What information and support services have you used to address your needs since you finished breast cancer treatment, including those from NHS and other statutory service providers, and from other (non-statutory) providers? Who provided, when, and where?
What do you think about the support that the hospital provided you about life after breast cancer treatment?
What other support would you like to be available to patients following treatment to help them adjust/ cope with the physical and emotional impact? Who should deliver it, how and when?
All interview transcripts were given unique ID numbers and did not include any participant identifiers, thus protecting participants’ anonymity.
Data were analysed using Framework Analysis [35–37]. There were three broad stages: i) data management, ii) development of descriptive accounts, and iii) development of explanatory accounts. Firstly, an analytical framework was developed based on a priori themes (reflected in interview question headings). This provided a matrix of rows (one for each participant) and columns (one for each subtheme). The matrices were grouped by ethnic background to facilitate comparison between ethnic groups. Interview transcripts were read, coded and indexed using the Framework facility in NVivo 9.2, where data were synthesised into the appropriate theme headings within the matrix. The summarised data were then examined, facilitated by the matrix structure, to explore individual and group similarities and differences by age, ethnicity, socioeconomic status and clinical characteristics. Coding was conducted by CT and checked on a randomised selection of transcripts for initial entry into the framework by a second researcher (KS) (n = 10). Further to this, KS & ES explored themes relating specifically to follow-up that had originally been identified by CT.
Participants’ demographic characteristics
North of England
Socio-economic position (SEP)
NS-SEC 1 & 2
- Managerial, administrative and professional occupations
- Intermediate occupations
NS-SEC 3, 4, 5
- Small employers and own account workers
- Lower supervisory and technical occupations
- Semi-routine and routine occupations
Never worked/long-term unemployed/other
Participants’ clinical information
Months since end of active treatment
Number of follow-up appointments
Commonalities and differences in breast cancer patients’ follow-up experiences
Commonalities across groups
Differences by ethnicity
Differences by SEP
Differences by age
Emotional response on transition to follow-up
Abrupt end to treatment and appointments
- feel abandoned, out of hospital ‘safety net’
Unprepared and uncertain about what to expect at the end of treatment and what follow-up care would entail
White British women shared the most about their feelings
Black African women born overseas relieved frequency of appointments was reducing; did not feel abandoned
No discernible differences identified
No discernible differences identified
Challenges communicating with HCPs at follow-up
Lack of contact with Breast Care Nurse (BCN)
- Surprised/disappointed BCNs not at follow-up appointments and/or do no make contact with women but:
- Reluctance to contact BCNs
Appointments focus on the physical; no opportunity to ‘talk’ particularly about emotional concerns
Appointments rushed, impersonal so were not reassuring. Unable/uncomfortable asking questions, leading to unanswered questions
Lack of continuity of care; unknown HCPs at follow-up appointments
White British women shared most about communication challenges; Black African women shared least
Women born overseas reported language issues and needing someone with them at follow-up appointments; struggled to ask questions
White British women reported HCPs manner changed – from personable and caring to rushed and unsympathetic
Black African women did not mind seeing different HCPs at follow-up appointments
Indian & Pakistani women born overseas and in a lower SEP needed to be accompanied to appointments
Focusing on the physical was a positive for women aged 71+ as they were reassured cancer had gone
Challenges finding and accessing information and support services to address unmet needs
Reliance on written information post-treatment
Women wanted someone to talk to:
- expected BCN would fill this role
- wanted to talk to other women who had breast cancer
Would like telephone calls with BCN to discuss how they are feeling
Ad-hoc signposting to information and support services
- linked to availability of services
- uptake of services more likely when signposted by trusted BCN
Language – women born overseas were given written information they could not read.
Limited availability of culturally-specific information for Black African, Black Caribbean and South Asian women
Black Caribbean and South Asian women wanted to talk to a BCN to get information; preferring verbal communication
Women from minority ethnic groups wanted signposting to sources of information that considered culture and religion.
Limited uptake of services by Black Caribbean and Black African women
Black African women said peer support should be available but would not use (scared to/other commitments)
Indian & Pakistani women born abroad and in a lower SEP relied on family members to read information for them
Women under 50 reported a lack of signposting to information and support
Emotional response on transition to follow-up
All of a sudden, that's it, full stop. And it's like, you know, it's like being stranded in the middle of nowhere (UK-born Pakistani, 30–50 years. 6–12 months post-treatment).
Black African women voiced a different response to ending treatment; rather than feeling ‘abandoned’ they expressed relief that the burden of frequent treatment appointments was over, which conflicted with their work and social commitments. Follow-up appointments were also seen as anxiety-provoking by Black African women. One Black African woman said follow-up appointments made her worried as ‘you feel, “what are they going to say? What is the problem?”’ This woman also said she wanted to move on from cancer but it was difficult to do with so many appointments: ‘you think, “when am I going to get my life back?”’
There is information about things like side effects and stuff like that but…you’d hear about the fatigue and you think “okay, as soon as you finish chemo, fatigue will go” but it didn’t, and it would have been helpful to be…told a bit more that, you know, some of the side effects are much…longer than you anticipate (UK-born Mixed ethnicity, 30–50 years, 0–6 months post-treatment).
There should be more things about preparing people for the ending and in terms of what to expect, what, I’m afraid not just what to expect… How do you adjust? (UK-born Mixed ethnicity, 30–50 years. 6–12 months post-treatment).
Challenges communicating with HCPs at follow-up
Disappointment with lack of breast care nurse (BCN) contact
It’s just like you’re left, where are you going to go? I know there are the nurses I can go and talk to but still you can’t, you feel like you’re wasting your time if you’re ask every little thing and probably you’re wasting their time (Born abroad Pakistani, 30–50 years. 0–6 months post-treatment).
I think when I had follow-up appointment she [BCN] should have been there but she wasn’t… I didn’t get to talk to her at all. I didn’t even see her on that day, she wasn’t there (Born abroad Indian, 51–70 years, 0–6 months post-treatment).
‘[BCNs have been] really good… Even now she’ll ring me once a week to see how I’m doing and everything’ (UK-born Pakistani, 30–50 years, 0–6 months post-treatment).
I don’t understand if I don’t have one of my children next to me. I keep asking them. Always there has to be someone with me. She [daughter] took over because she kept asking the doctor because sometimes I can’t explain what I want to say (Born abroad Other ethnicity, 51–70 years. 0–6 months post-treatment).
Focusing on the physical - little opportunity to discuss emotional concerns
When you come to an appointment, they just deal with the breasts, they don’t ask me… They’re just dealing with the body, yes. But we need more people to deal with the person (UK-born Black Caribbean, 30–50 years. 0–6 months post-treatment).
They said every time, very good, your condition, so I am happy and come home (Born abroad South Asian (Other), 51–70 years, 0–6 months post-treatment).
Hurried nature of appointments
It was like two minutes and I’m out (Born abroad Black Caribbean, 30–50 years. 6–12 months post-treatment).
You think, ‘are they feeling it properly?’ And then sometimes you do come out of there and think ‘oh, am I just another number or another one that they’ve seen?’ (White British, 30–50 years. 6–12 months post-treatment).
Previous appointments have been more friendly… They’ve got to put you at ease more whereas afterwards when you’re well again perhaps they feel that doesn’t matter so much (White British, 71+, 0–6 months post-treatment).
Lack of continuity of HCPs
You don’t necessarily see the same person do you? Which is a shame really. I know doctors say, ‘it doesn’t matter’ you know, ‘we’re generic,’ you know, ‘we’ve got all the information on the computer,’ but I think it’s not the same for a patient, a patient likes to see the same [doctor] (White British, 71+ years. 0–6 months post-treatment).
When somebody strange comes in, I don’t know that person and that person doesn’t know me (Born abroad Black Caribbean, 30–50 years. 6–12 months post-treatment).
Challenges finding and accessing information and support services to address unmet needs
All women were given written information in English irrespective of their spoken English skills. As well as proving difficult to understand, this information rarely considered religious or cultural influences on post-treatment recommendations, e.g. food preferences and dietary restrictions. Some Indian and Pakistani women born abroad, who were in a lower SEP, reported being unable to read English and relied on family members to read information provided - if it was read at all.
Additionally, there were differences in how participants from different minority ethnic groups preferred to receive information. Women overwhelming said they wanted someone to talk to post-treatment and expected their BCN would fulfil this role. In particular, Black Caribbean, Indian and Pakistani women born overseas, as well as Black Caribbean women born in the UK, wanted to talk to a BCN to obtain information. Most notably, Black Caribbean participants suggested they did not read all the written information given to them as they preferred verbal explanations alongside written information.
They need to have somebody within the clinic that can go along and can go and speak to people randomly. Asking them ‘how they feel, this is what is available, have they gone to this”. Yes it’s in the [information] book, but not a lot of people look in the book. Because you look in the book and you’re overwhelmed by what and how much is in the book (UK-born Black Caribbean, 51–70 years. 0–6 months post-treatment).
In addition, White British, Black African and Pakistani women born in the UK said it would be useful to talk to other women who had been through the breast cancer experience to obtain information.
Support wasn’t there just purely for Muslim women, you know? There’s a lot of information out there for every other group, but for me personally, I couldn’t find anything. (UK-born Pakistani, 30–50 years. 0–6 months post-treatment)
I’ve had no information about how African Caribbean women are affected by cancer. During my research, I found out that the likelihood of Afro-Caribbean women dying of cancer is higher than other, some other races and so on. I’m not sure if that is their role [BCN], but I have had to try and find out. (Born abroad Black Caribbean, 30–50 years. 0–6 months post-treatment)
What I feel is missing is not having anyone. For example, I was assigned a breast care nurse and I don’t, that person hasn’t called to find out how I’m doing or how I’m getting on. We have not spoken, she has not called me to find out how am I coping…. I have not had the care that that person should have given (Born abroad Black Caribbean, 30–50 years. 0–6 months post-treatment).
It would have been helpful if the hospital did give you like a list of local help, like, help service groups but there wasn’t any, there wasn’t that information (UK-born Indian, 30–50 years. 0–6 months post-treatment).
They say “we are available for you”. It’s not that you just finished your treatment and you’re off the list (Born abroad Pakistani, 30–50 years. 0–6 months post-treatment).
I’m too scared to do it [go to a support group]. I don’t mind, sometimes I think, well, they don’t know me, maybe I should go to where they don’t know me, but then what happens if you get there and you know somebody there? (Born abroad Black African, 51–70 years. 0–6 months post-treatment).
This paper sought to explore and compare the experiences and expectations of follow-up care after treatment for breast cancer in a multi-ethnic sample of women in England. Overall, we found women’s needs and expectations were unmet under a traditional model of follow-up. As per previous research, women were left feeling unprepared for life after treatment [15, 18, 20, 22]. Many felt abandoned due to a diminution in the care and attention they had received at diagnosis and through treatment. In particular, women expected to talk to their BCN about their physical, emotional and practical concerns but were surprised and disappointed the BCN was not present at follow-up appointments and often unavailable post-treatment. As a result, women felt unsupported and did not know where to turn for advice and support.
Survivorship care that meets women’s expectations
To mitigate some of these issues, women need to be informed about what to expect from their follow-up care. This could be achieved, in part, through an end of treatment consultation. The consultation might involve women completing a holistic needs assessment, which provides the basis for a personalised discussion with a HCP, possibly a BCN. HCP contact details and written information pertinent to the issues raised in the needs assessment would be provided, as would an individualised treatment summary . This approach would appear to meet the needs of women in this study who desire a more personalised approach that acknowledges post-treatment needs go beyond the physical. Internationally, new models of survivorship care also propose women receive a written care plan on treatment completion. Like the end of treatment consultation, the care plan is based on a personalised assessment of need and thus provides tailored information, including advice on lifestyle to reduce the risk of further cancers, management of side effects, as well as signs of recurrence . Signposting to relevant sources of support would also be possible.
Some of the women in this study made service suggestions similar to those being implemented internationally, for example, written care plans, end of treatment consultations and group sessions run by nurses to obtain information and support and meet other breast cancer survivors. In this respect, the new model of aftercare would appear acceptable, where traditional follow-up is not. However, women also wanted ongoing care from the consultant they saw during treatment, more scans and monitoring and for the BCN to be readily available, contrary to the changes being implemented. With around 80 % of breast cancer survivors at low risk of recurrence being risk-stratified to a self-management pathway in England , women’s expectations and needs might continue to be unmet under the new model of ‘aftercare’. Expectations about what ‘aftercare’ entails would need to change for women’s needs to be met.
In addition, whilst levels of satisfaction with care plans are high, a recent systematic review highlighted no significant effect on satisfaction with care, care coordination or oncological outcomes in randomised controlled trials (RCTs) . However, one study included in the review suggested a positive impact on unmet needs . Therefore, it may be that alternative models of care are more appropriate to meet the needs of women post-treatment. One such model is telephone follow-up. Telephone follow-up with a BCN has been evaluated as providing higher levels of satisfaction than hospital follow-up, with women reporting it was more helpful for dealing with their concerns post-treatment . Women in this study wanted continuity of care from a BCN so this model of follow-up might meet their needs and expectations. Telephone follow-up is also cost-effective [43, 44] so with resources increasingly stretched, this model of care could be considered a suitable alternative to traditional follow-up.
The discussion thus far has focused on the common issues experienced by women in this study. We continue by discussing the discernible differences in experiences and expectations, particularly evident by ethnicity but also by age and SEP.
This study has demonstrated that there are cultural differences in the way HCPs and women communicate, not necessarily a difference in their post-treatment needs. Communication barriers were a key issue for women from minority ethnic groups, particularly Indian and Pakistani women born overseas who were of a lower SEP. Many women born outside the UK were unable to ask questions because they did not have the language skills, and thus confidence, to articulate their concerns. These women often relied on being accompanied to appointments, but if family members cannot attend, or women do not have someone to attend with them, there is a clear need for professional translation services to be available post-treatment. Also new models of care appear reliant on the provision of written information, which is not appropriate for women who cannot understand written English or prefer verbal communication. Written and audio (e.g. CD-ROM) translated materials in languages other than English are required.
Culturally-tailored survivorship care
There appeared to be limited, if any, consideration of ethnic or cultural sensitivities or personalisation in follow-up appointments. This could, in part, be due to the hurried nature of appointments or the physical focus of traditional follow-up. However, it could also be due to the competency and confidence of HCPs to carry out culturally sensitive consultations. Perceptions of cancer influence emotional responses to it and the relationship between HCPs and patients . It is important that HCPs elicit what those perceptions are, as well as an individual’s cultural values, and then make attempts to understand them and modify their approach in consultations to ensure the discussion is culturally appropriate to the patient [45, 46]. Betancourt et al. (2003) outlined a cultural competence framework to address ethnic disparities in healthcare, including provision of interpreter services, language-appropriate materials and HCP education on cross-cultural issues . However, whether implementation of such a framework is actually possible in a short consultation is clearly debatable.
It is also important to develop tools that ensure follow-up is tailored to the individual and their specific cultural values. Indeed, it has been argued that psychosocial information, such as that contained in written care plans, should be ‘culturally and linguistically responsive’ to cultural values and social practices . Consideration should also be given to ‘cultural, economic and living situation contexts’ so ‘culturally-appropriate community resources’ can be provided . The testing of new models of aftercare has, so far, generally not considered contextual factors. Indeed, a review of cancer survivorship care plans highlighted that studies lack sample diversity  whilst another systematic review concluded that the efficacy of different models of post-treatment care need to be evaluated in a broader population of cancer survivors with differing needs and risks .
Is self-management appropriate for everyone?
New survivorship services are underpinned by a self-management philosophy. The onus is often placed on survivors to look after their own health. Patient empowerment is key to the success of this model of care as it relies on survivors taking a participatory role in maintaining their health and wellbeing. A fundamental problem arises if women are unable to self-manage, as they do not have the skills, confidence or support to do so. May et al. (2014) refer to the ‘proactive’ work patients have to do to manage their illness, including complying with self-monitoring demands, self-care and coordinating care. Patients may struggle to do this as it falls alongside the demands of everyday life. If patients become overwhelmed, they may over or under utilise healthcare services . Equally, patients who become overwhelmed may experience poorer health outcomes. May et al. (2014) also assert that resources to enable patients to be proactive are often not available to certain groups in society. Being ‘proactive’ requires ‘agency’ which, in part, comes through supportive social networks. It may therefore be difficult to be proactive if patients do not have these networks. ‘Agency’ can also be inhibited by poverty and co-morbidities. In addition, to be ‘proactive’, patients need to have access to services e.g. healthcare provision, which May et al. (2014) refer to as ‘opportunities’. There is unequal access to these ‘opportunities’ in society by, amongst other factors, age, ethnicity and socioeconomic status .
Women will need to be prepared for the fact that it is now their responsibility to be ‘proactive’ and self-manage. However, this is something some women from certain socio-demographic groups may be unable to do. For example, Indian and Pakistani women born overseas who were in a lower SEP often relied on family members to accompany them to appointments. Likewise, information had to be read to them or translated because they did not understand English. In some parts of England, survivors are now offered the opportunity to attend group ‘health and wellbeing’ clinics to obtain information and support . Findings from this study suggest attendance at this type of event would be difficult or perhaps even pointless for some women born overseas who do not speak English. Attendance may also be difficult for women who do not want to attend group events because they are concerned people in their community will find out they have had cancer. Support services in this format would be inappropriate. Black African women in this study also said they would not attend group events as they had other commitments. Barriers to health-seeking previously identified include ‘competing priorities’, for example, work and family life . Some women from minority ethnic groups have a tendency to ‘soldier on’ rather than seek the support they need . If women do not attend events such as ‘health and wellbeing clinics’, they risk not receiving the information and support (or ‘opportunities’)  they require to effectively manage their own health, which could have implications for their long-term health and wellbeing. As previously discussed, personalised telephone follow-up with a BCN could be a suitable alternative to group aftercare services. It would protect the anonymity of women and arranged to fit in with their work and family commitments. Of course, any telephone service would have to be available in languages other than English to overcome potential communication barriers.
Breast awareness post-treatment
Some Asian and Black women of varying SEP in this study reported women do not receive enough information about breast awareness to ensure they know the signs of recurrence. As new models of survivorship care rely on self-monitoring and self-referral, efforts will need to be made after treatment to ensure women are aware of signs and symptoms of recurrence. Black African and Black Caribbean women as well as older White British women report uncertainty about breast awareness, in particular, appraising non-lump symptoms . In addition, knowledge about one’s own breast cancer diagnosis is generally poor in women from minority ethnic groups, which may impact care and outcomes in the future . Therefore, women need to be educated as to the signs and symptoms of recurrence and given information on how to contact HCPs should they have concerns. Information specific to the individual should be included in their written care plan. Additional breast awareness materials need to be culturally sensitive and available in languages other than English. Working with communities to develop culturally appropriate materials to lessen taboos and stigma is advocated .
Strengths and limitations of the study
To our knowledge, this was the first study in England to consider early cancer survivorship needs and experiences within the context of changes to follow-up in the country. There is a paucity of UK research examining the perceptions and experiences of primary breast cancer patients from diverse ethnic and social backgrounds. Adopting a qualitative research design allowed deeper exploration of the experiences of women once they finished treatment, providing a rich picture of the commonalities and differences in post-treatment experiences. The findings were based on a diverse sample, offering an insight into the differences experienced by women from a wide range of backgrounds. The study was also multi-centre in nature, providing a broader perspective on the experience of women living in different areas of England. As we found similar patient responses from all but one geographical location, which included: identifying emotional response on transition to follow-up; challenges communicating with HCPs at follow-up; and challenges finding and accessing information and support services to address unmet needs, this means we can have greater confidence in the findings, as they were not derived from just one locality.
In terms of limitations, we were only able to conduct interviews in English. As a result, no older South Asian women were able to participate in the study. The research team recognises there is a need for further research with women who are non-English speaking, but our study was unable to do so due to time and resource constraints. Therefore, a suggestion for future research would be to use interpreters or interviewers who speak additional languages to conduct interviews with women from minority ethnic groups who do not speak English. Also, our goal was to explore the experiences of women from the main ethnic groups in the UK but, as can be seen from Table 3 Bangladeshi women were missing from the sample as no one from this group was recruited to the study. The Bangladeshi population makes up one of the five main UK ethnic groups [54, 56] so are a group that should to be included in further research in this area.
Also, whilst the sample was large and multi-ethnic, it may not have been able to show us heterogeneity within the broad ethnic groupings or SEP categories due to small numbers recruited within each of these groups. In addition, we did not interview women from other minority ethnic groups that make up a growing proportion of the English population, such as Eastern European and travelling communities. Also, due to the relatively small numbers within each ethnic group, further divided by SEP, numbers were too small to conduct an in-depth analysis of the intersection between ethnicity and SEP and the impact this may have had on expectations and experience. We recognise this as a limitation of the study. However, with a larger sample, we would expect SEP to provide some explanation for the differences found between the different ethnic groups as the two are inextricably linked.
Finally, the interviewers and participants came from different ethnic backgrounds. This may have inhibited disclosure on certain topics. There is an argument that ensuring the researcher and participant are ‘matched’ on key socio-demographic criteria is helpful to the interview interaction as sharing a similar background facilitates understanding of participants’ accounts [57, 58]. Further research may benefit from utilising interviewers who come from the same backgrounds as participants. However, a disadvantage to matching is the researcher may make assumptions based on their shared background . Participants might also find it helpful, or easier, to speak to someone outside their community, to ensure their diagnosis remains private.
To conclude, this paper has compared the experiences and expectations of a multi-ethnic population of breast cancer survivors living in the year following treatment. As the number of cancer survivors continues to increase, Western populations become increasingly diverse and resources become ever-more stretched, the traditional model of follow-up, which focuses on detecting recurrence, is no longer a viable model of care. As we move to a new model of survivorship care, with the emphasis on self-management, women will need to be better prepared for the post-treatment period and the role they will potentially have to play in managing their symptoms and care. We do not yet know if new models of care are meeting the needs of cancer survivors, or if they are appropriate or acceptable to everyone. This study has demonstrated that there are cultural differences in the way HCPs and women communicate and access information and support, not necessarily a difference in their post-treatment needs. Therefore, further testing and potential cultural and linguistic adaptation of different models of care is necessary to ensure they are appropriate and acceptable to breast cancer survivors from different ethnic and social backgrounds, irrespective of age.
BCN, breast care nurse; HCP, healthcare professional; NS-SEC, national statistics socio-economic classification; RCT, randomised controlled trial; SEP, socioeconomic position
The authors would like to thank the interview participants and staff at participating hospitals. The authors would also like to thank the Breast Cancer Care Service User Research Partnership group for their support with the research and comments on early drafts of the manuscript, in particular Dr Chrissie Hepworth, Nazira Visram and Dr Julie Wray.
The study was funded by the Big Lottery Fund (grant number C714A1425). The Big Lottery Fund has not played a role in the design of the study, the collection, analysis and interpretation of data, or in writing the manuscript.
Availability of data and materials
We are unable to share the data upon which the conclusions of this article are based. This is because ethical approval for the study was granted, in part, on the following basis: all data and information regarding participants stored on computers is password protected and access is restricted to the project team only. Paper versions of participant data and information are locked in filing cabinets and accessed by the project team only. Digital recordings will be destroyed after all analysis, final report and peer-reviewed articles are accepted/published, up to a maximum period of 5 years post-data collection.
CT contributed to the design of the study, data collection, analysis and interpretation and helped draft the manuscript. KS conceived of the study, and participated in its design and coordination, participated in data collection and analysis and helped draft the manuscript. ES carried out data analysis and interpretation and helped draft the manuscript. ER, SH and JA participated in the design of the study, critically commented on data collection, analysis and interpretation and revised the manuscript critically for important intellectual content. Approval of the final manuscript was given by all authors.
The authors declare that they have no competing interests.
CT previously worked with KS on this research study at Breast Cancer Care, a not-for-profit organisation that provides information and offers emotional and practical support; brings people affected by breast cancer together; campaigns for improvement in standards of support and care; and promotes the importance of early detection. CT is now employed as a Post-Doctoral Research Worker at Kings College London. KS is Head of Research and Evaluation at BCC and Chief Investigator of this study. ES is a freelance researcher specialising in the supportive care needs and experiences of people living after cancer treatment. She previously worked at Breast Cancer Care and in the Supportive Cancer Care Research Group at King’s College London. ER is the Director of Health Sciences Research at the University of Surrey. In her previous role at King’s College London she was Professor of Supportive Cancer Care and led the Supportive Cancer Care Research Group. SH is a Professor of Social Nutrition, with a research interest in social and ethnic inequalities in health. JA is a senior lecturer in the Supportive Cancer Care Research Group at Kings College London.
Consent for publication
Ethical approval and consent to participate
The study received ethical approval from the Central London NHS Research Ethics Committee in February 2011 (REF: 11/H0715/5). The study was conducted in accordance with the ethical standards of the research committee and the Declaration of Helsinki. Informed consent was obtained from all individual participants included in the study.
Open AccessThis article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated.
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