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Table 3 Receipt of Care Consistent with the PCMH for Participants with a USC

From: Associations between the patient-centered medical home and preventive care and healthcare quality for non-elderly adults with mental illness: A surveillance study analysis

PCMH Attribute PCMH Characteristic At Least One Year (N = 6175) Both Years (N = 5035)
N (weighted %)
Comprehensive care USC usually asked about medications and treatments prescribed by other doctors 5640 (91.7 %) 3486 (69.3 %)
USC provided care for new health problems 6121 (99.1 %) 4832 (96.1 %)
USC provided preventive healthcare 6094 (98.6 %) 4819 (95.6 %)
USC provided referrals to other health professionals 6091 (98.5 %) 4773 (94.6 %)
USC provided care for ongoing health problems 6093 (98.4 %) 4810 (95.1 %)
Participant received comprehensive care 5461 (88.4 %) 3186 (62.9 %)
Patient-centered care USC showed respect for the medical, traditional, and alternative treatments with which participant is happy 5619 (90.9 %) 3567 (70.7 %)
USC asked participant to help decide treatment when there was a choice of treatments 5470 (89.5 %) 3391 (68.3 %)
USC presented and explained all healthcare options to participant 5942 (96.1 %) 4329 (86.0 %)
Participant received patient-centered care 4989 (81.0 %) 2655 (52.7 %)
Accessible care It was not difficult to get to USC’s location 5914 (96.2 %) 4334 (87.2 %)
It was not difficult to contact USC over the telephone about a health problem during regular office hours 5434 (88.4 %) 3350 (67.1 %)
USC offered night and weekend office hours 2702 (43.5 %) 1052 (21.0 %)
USC spoke the participant’s preferred language or provided translation services 6165 (99.9 %) 5012 (99.8 %)
Participant received accessible care 2181 (35.3 %) 683 (13.8 %)
Received care consistent with the PCMH Participant had a USC other than an ER that provided comprehensive, patient-centered, and accessible care 1466 (23.4 %) 322 (6.2 %)