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Table 4 Analysis of the statistic test for the relationship between demographic characteristics and patients’ level of satisfaction with health care services

From: Relationship between’ patient’s rights charter’ and patients’ satisfaction in gynecological hospitals

  Group Number Average rank Test result
Satisfaction Employed(teacher + other) 57 159.84 Z = −0.7
  Unemployed(housewife) 274 150.81 Z = 0.48
Satisfaction Single 19 148.63 Z = −0.2
  married 285 152.76 Z = 0.843
Satisfaction With supplemental insurance 75 149.52 Z = −0.34
  Without supplemental insurance 229 153.48 P = 0.74
Satisfaction Age group of 17-26 74 146.7 Chi-square = 7.21
  Age group of 27-35 154 164.94 df = 2
  Age group of 36-57 76 132.89 P = 0.027
Satisfaction Elementary 35 35 Chi-square = 4.68
  diploma 104 104 df = 2
  Bachelor an higher 165 165 P = 0.096
Satisfaction Delivery hospitalization 42 190.38 Chi-square = 19.6
  Medical hospitalization 224 153.7 df = 2
  Surgical hospitalization 38 103.63 p < 0.001
Satisfaction Hospital stay: 1–2 days 115 138.25 Chi-square 4.85
  Hospital stay: 3–5 days 122 156.13 df = 2
  Hospital stay: 6–60 days 65 166.25 P = 0.088
Satisfaction number of hospitalization: 0* 27 155.59 Chi-square = 0.48
  Number of hospitalization: 1** 209 154.2 df = 2
  Number of hospitalization: 2-7** 68 146 P = 0.79
Satisfaction Public social security insurance 197 161.46 Chi-square = 26.63
  Public medical services insurance 83 115.16 df = 2
  Other insurances(Private) 24 208.08 p < 0.001
Satisfaction Economic status appropriate 83 115.16 Chi-square = 26.63
  Relatively good 197 161.46 df = 2
  Inappropriate 24 208.08 p < 0.001
  1. *Outpatient, **Inpatient