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Table 3 Resulting stages and activities of the implementation process of professional pharmacy services in community pharmacy

From: Qualitative study on the implementation of professional pharmacy services in Australian community pharmacies using framework analysis

Stages and activities of the implementation process of professional pharmacy services in community pharmacy  
Development or Discovery  
Exploration  
 - Organisational fit assessment  
 - Value assessment (relative advantage)  
 - Service assessment (service characteristics)  
 - Organisational capacity assessment (supporting conditions & staff capacity)  
 - Community fit assessment  
 - Decision  
Preparation  
 - Assign leader  
 - Research requirements  
 - Organise supporting conditions  
 - Plan service procedure  
 - Rearrange workflow  
 - Staff arrangements  
 - Team communication (buy-in and foster climate)  
 - Training  
 - Community awareness & recruitment  
Testing  
 - Initial adaptations  
 - Familiarisation & improve staff conviction  
 - Test patient demand  
Operation  
 - Modification of plans & procedures  
 - Maintain patient demand  
 - Staffing  
 - Teamwork, team input and internal communication  
 - Integration tactics  
 - Ongoing training  
 - Goal setting  
 - Monitoring  
 - Adaptation  
 - Improvement  
Sustainability  
 - Monitoringa  
 - Adaptationa  
 - Improvementa  
  1. aFew pharmacies had reached sustainability, these activities appeared in the few that had continued service delivery after funding changes, however require further assessment