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Table 7 Summary of telephone survey findings by the Clearing House

From: Copayment and recommended strategies to mitigate its impacts on access to emergency medical services under universal health coverage: a case study from Thailand

Topic 1 April-30 June 2012 1 April-31 July 2013 1 October-December 2013
Number of cases contacted (%inpatient) 673 (72 %) 640 (100 %) 560 (79 %)
Number of response (%) 351 (52 %) 461 (72 %) 321 (57 %)
EMS conditions
 Injury (%) 62 (18 %) 39 (8 %) 87 (27 %)
 non-injury (%) 289 (82 %) 422 (92 %) 234 (73 %)
severity
 critical 185 (53 %) 216 (47 %) N.A.
 urgent 166 (47 %) 245 (53 %) N.A.
copayment
 not being requested 164 (47 %) 23 (5 %) 92 (29 %)
 full payment 13 (4 %) 415 (90 %) 96 (30 %)
 partial payment 79 (23 %) 23 (5 %) 133 (41 %)
 % missing 27 % 0 % 0 %
Patient understanding of the definition of emergency conditions
 % well understand 28 16 N.A.
  1. N.A. not available