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Table 3 Changes in Nonphysician Staff Experiences After Workflow Redesigns (N = 1039)

From: Experiences of primary care physicians and staff following lean workflow redesign

Experience Domains Parameter Estimatea Standard Deviation
Staff Engagement
 Personal motivation 0.115** 0.070
 Work satisfaction 0.076 0.066
 Ownership −0.005 0.052
Perceptions of Work Environment
 Teamwork 0.146** 0.059
 Participation in decision making 0.096* 0.069
 Workplace stress 0.177*** 0.067
Job-related Burnout
 Emotional exhaustion 0.365** 0.120
 Depersonalization −0.244*** 0.077
 Personal accomplishment 0.034 0.097
  1. Note: All models are adjusted for respondent characteristics, including gender, age, race/ ethnicity, education, department tenure, and clinic phase of implementation
  2. aReference group: Baseline survey
  3. *p < 0.10, **p < 0.05, ***p < 0.01