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Table 2 Descriptive statistics of PCC items and components

From: Palestinian doctors’ views on patient-centered care in hospitals

Constructs and survey items (Cronbach’s α = 0.911) N M SD
Exchange of information (Cronbach’s α = 0.789) 365 4.00 0.76
 Provide clear information to the patient. 369 3.95 1.01
 Turn to the patient in a calm and quiet tone 369 3.86 0.95
 Show respect to the patient as a person rather than a case. 368 4.15 0.98
 Pay attention to what the patient says. 366 4.04 0.94
Individualization (Cronbach’s α = 0.816) 357 3.60 0.78
 Show interest in what the patient feels about his status. 366 3.81 0.92
 Show interest in what the patient knows about his disease/prognosis. 365 3.62 1.02
 Show interest in what the patient wants from care. 366 3.58 0.98
 Show interest in what the patient expects from care in this hospital. 365 3.42 0.97
Empathy (Cronbach’s α = 0.747) 360 3.59 0.77
 Understand the emotions that the patient may have. 366 3.68 0.94
 Check how illness affects the patient’s daily life activities. 368 3.70 0.97
 The doctor acts as putting himself in the “patient’s place”. 366 3.24 1.12
 Inspire confidence and security when touching the patient or being nearby. 365 3.75 1.04
Patient involvement (Cronbach’s α = 0.796) 364 3.61 0.78
 Give the patient enough time to ask and talk about his disease. 368 3.67 0.96
 Ask the patient questions that allow him to express his point of view. 367 3.53 0.98
 Give him encouragement and transmit optimism. 368 3.85 0.96
 Offer the patient an opportunity to discuss and share decision making. 368 3.40 1.05
  1. 1 = not at all important (minimum score), 5 = mostly important (maximum score)