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Table 3 Cluster centers: seven subjects differentiate doctors based on their views on PCC

From: Palestinian doctors’ views on patient-centered care in hospitals

PCC items PCC components High (32.4%) Moderate (47.6%) Poor (20%)
1. Provide clear information to the patient Exchange of information 5 4 3
2. Show respect to the patient as a person rather than a case 5 4 3
3. Show interest in what the patient knows about his disease. 4 4 3
4. Show interest in what the patient expects from this hospital Individualization 4 3 3
5. Understand the emotions that the patient may have Empathy 5 4 3
6. Give the patient enough time to ask and talk about his/her disease Patient involvement 4 4 3
7. Offer the patient an opportunity to discuss and share decision 4 3 3