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Table 2 Results of the measurement model for the constructs’ internal market-oriented culture, organizational attractiveness, turnover intentions, employee engagement, and service quality provision

From: The role of organizational attractiveness in an internal market-oriented culture (IMOC): a study of hospital frontline employees

Construct Question items Loading > 0.4 RRC > 0.7 AVE > 0.5
Internal market-oriented culture (IMOC)   0.962 0.679
  Employees have the opportunity to discuss their needs with management. 0.832*   
  Training is seen in the context of individual needs. 0.739*   
  The management is being encouraged to meet to discuss issues concerning their employees. 0.821*   
  I believe management will spend time talking to me when I need it. 0.765*   
  Management understands the needs of employees. 0.899*   
  Management wants employees to enjoy their work. 0.861*   
  I believe that management shows a sincere interest in any problems I have doing my job. 0.896*   
  I believe that management understands that personal problems may affect my performance. 0.779*   
  The division’s policies help meet employees’ individual needs. 0.854*   
  Management meets regularly to discuss issues related to employees’ challenges. 0.822*   
  If an employee from my department is faced with a serious problem, the managers in my division are notified immediately. 0.682*   
  Management works hard to accommodate employees’ needs. 0.906*   
Organizational attractiveness (OA)   0.868 0.762
  If a good friend of mine were interested in a job like mine in this organization, I would strongly recommend it. 0.851*   
  If I had to decide all over again whether to take a job in this organization, I would. 0.894*   
Turnover intentions (TI)   0.874 0.697
  I often think about resigning from my job. 0.843*   
  It would not take much to make me resign from my job. 0.824*   
  I will probably be looking for another job soon. 0.836*   
Employee engagement (EG)   0.852 0.672
  I am so into my job that I lose track of time. 0.722*   
  This job is all-consuming; I am totally into it. 0.945*   
  I put my soul into my job. 0.776*   
Service quality provision (SQP)   0.908 0.726
  In my view, I offer good patient service. 0.923*   
  In my view, I offer patient services of very high quality. 0.886*   
  In my view, I offer the patients a high degree of service. 0.887*   
  Generally, I deliver superior service in every way. 0.692*   
  1. * p < 0.05. RRC Raykov’s reliability coefficient. ,AVE Average variance extracted