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Table 1 Six different conditions of the experiment

From: Improving outpatient satisfaction by extending expected waiting time

Conditions Subjects EWT a AWT Mimic conditions b
1 Control group T0 = 1.5 h Ta = 3.0 h T0 < Ta
2 Control group T0 = 1.5 h Ta = 2.0 h T0 < Ta
3 Control group T0 = 1.5 h Ta = 1.0 h T0 > Ta
4 Experimental group T0 = 1.5 h T1 = 2.5 h Ta = 3.0 h T0 < T1 < Ta
5 Experimental group T0 = 1.5 h T1 = 2.5 h Ta = 2.0 h T0 < Ta < T1
6 Experimental group T0 = 1.5 h T1 = 2.5 h Ta = 1.0 h Ta < T0 < T1
  1. EWT Expected waiting time, AWT Actual waiting time (Ta); T0, initial EWT; T1, second EWT; −, no data
  2. aEWT was defined to be prolonged 1.0 h by unfavorable information
  3. bT0, T1 and Ta were presented to mimic a hypothetical situation