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Table 3 Extension of expected waiting time (EWT) in the experimental group

From: Improving outpatient satisfaction by extending expected waiting time

  N ≤0 min 1–60 min 61–120 min ≥ 121 min
Total individuals 114 18 (15.8%) 45 (39.5%) 37 (32.5%) 14 (12.3%)
Gender
 Male 32 5 (15.6%) 18 (56.3%) 6 (18.8%) 3 (9.4%)
 Female 82 13 (15.9%) 27 (32.9%) * 31 (37.8%) 11 (13.4%)
Hospital visit history
 Yes 68 10 (14.7%) 25 (36.8%) 25 (36.8%) 8 (11.8%)
 No 46 8 (17.4%) 20 (43.5%) 12 (26.1%) 6 (13.0%)
  1. * Ratios were compared between males and females, P < 0.05