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Table 5 The interval distribution of satisfaction scores in the control and experimental groups

From: Improving outpatient satisfaction by extending expected waiting time

  N Very dissatisfied Dissatisfied Satisfied Very satisfied
T0 = 1.5 h and Ta =1.0 h
 Control group 41 1 (2.4%) 2 (4.9%) 17 (41.5%) 21 (51.2%)
 Experimental group (T1 = 2.5 h) 37 1 (2.7%) 0 (0.0%) 12 (29.7%) 25 (67.6%)
T0 = 1.5 h and Ta = 2.0 h
 Control group 40 6 (15.0%) 13 (32.5%) 16 (40.0%) 5 (12.5%)
 Experimental group (T1 = 2.5 h) 44 1 (2.3%) a 9 (20.5%) 19 (43.2%) 15 (34.1%) a
T0 = 1.5 h and Ta = 3.0 h
 Control group 38 17 (44.7%) 10 (26.3%) 9 (23.7%) 2 (5.3%)
 Experimental group (T1 = 2.5 h) 33 7 (21.2%) a 17 (51.5%) a 7 (21.2%) 2 (6.1%)
  1. aSatisfaction scores in control group vs. satisfaction scores in the experimental group, P < 0.05